Service Advisor

Lithia Motors; Wasilla (AK); In loco; USD 71.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Descrizione del lavoro

Lithia Motors is seeking a customer-focused Service Advisor to join our Wasilla service team. You will be the primary contact for service customers, guiding them through maintenance options while driving a great ownership experience.

You will respond to inquiries, price services, and secure approvals, coordinating technician work and delivering timely updates. A valid driver's license and basic automotive knowledge are required; open availability is preferred.

Competenze

• 1+ years of experience as a service/advisor or in customer service.
• Prefer prior Service Advisor experience in a dealership.
• Experience helping customers and delivering an exceptional service experience.
• Ability to communicate with customers and service teams.
• Willingness to jump in where needed and follow through on promises.
• Basic automotive knowledge and comfort with dealership software.
• Valid driver's license with an acceptable driving record.

Mansioni

• Answer incoming calls and greet customers following procedures.
• Build positive relationships by identifying concerns and needs.
• Walk around the vehicle to evaluate service requirements and suggest maintenance.
• Communicate recommendations, costs, timelines, and completion dates.
• Secure approval for services and repairs; document work orders in ADP.
• Coordinate repair activities and dispatch work to technicians.
• Provide ongoing status updates and manage the customer delivery process.
• Process payments and deliver a seamless Sales-to-Service experience.

Conoscenze

1+ years of experience

Service Advisor experience

Customer service

Dealership software systems

ADP system

Driver's license

Strumenti

ADP system

Dealership software

Descrizione del lavoro

Dealership: L0149 Chevrolet of Wasilla Chevrolet of Wasilla

Hiring: Service Advisor Pay: $7,000 + per month, Commission Earnings Based on Performance and Experience. Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Why Join Our Team?

We are looking for a customer-focused Service Advisor to join our dynamic service team. You will be the primary contact for our service customers, delivering an exceptional ownership experience while identifying opportunities to recommend needed maintenance and repairs. If you enjoy helping customers, have sales skills, and a desire to grow with an industry-leading organization.

What You'll Do

Answer incoming calls and greet customers while following established customer contact procedures. Build positive customer relationships by identifying concerns, assessing needs, and providing service solutions. Conduct vehicle walk-arounds to evaluate service requirements and recommend appropriate maintenance services. Communicate service recommendations, costs, timelines, and expected completion dates to customers. Secure customer approval for recommended services, multi-point inspections, and any additional repair requests. Prepare accurate repair orders and service documentation using the ADP system while supporting upfront pricing standards. Coordinate repair activities by dispatching work to technicians and maintaining service requirements and progress. Provide ongoing status updates throughout the repair process to ensure customers remain informed and engaged. Manage the customer delivery process, including reviewing completed work, explaining services performed, and returning vehicles promptly. Process customer payments, ensure a seamless Sales-to-Service experience, and deliver exceptional customer service from initial contact through vehicle pickup.

What You'll Bring

• 1 + years of experience
• We prefer previous Service Advisor experience.
• Experience helping customers and creating an exceptional service experience
• Communicate with customers and service
• A willingness to jump in where needed
• A commitment to following through on promises
• Basic automotive knowledge
• Comfortable using computers, technology, and dealership software systems
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!