Service Advisor

Lithia & Driveway; Wasilla (AK); On-site; USD 56,000 - 112,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Chrysler Jeep Dodge RAM of Wasilla in Wasilla, AK is seeking a Service Advisor to be the primary contact for service customers, delivering an exceptional ownership experience and identifying maintenance and repair opportunities.

Role involves communicating estimates, coordinating repairs, and ensuring a seamless service journey from first contact to vehicle pickup. Commission-based earnings are offered along with a comprehensive benefits package.

Qualifications

• 1+ years of experience in automotive service
• Previous Service Advisor experience preferred
• Experience helping customers and creating an exceptional service experience
• Comfortable using dealership software and computers
• Valid driver's license in your state of residence

Responsibilities

• Answer calls and greet customers per procedures.
• Build positive relationships by identifying concerns and needs.
• Walk-around vehicles to evaluate service needs.
• Explain service recommendations, costs, and timelines.
• Secure approval for services and inspections.
• Prepare repair orders in the ADP system.
• Coordinate repairs with technicians and track progress.
• Provide status updates to keep customers informed.
• Manage delivery, explain work, and return vehicles.
• Process payments and ensure a seamless Sales-to-Service experience.

Skills

Customer service

Communication

Sales skills

Automotive knowledge

Team player

Education

High School Diploma

Tools

ADP system

Job description

Dealership:

L0252 Lithia Chrysler Jeep Dodge Ram of Wasilla

Lithia Chrysler Jeep Dodge RAM of Wasilla

Hiring: Service Advisor

• Pay: $5,000 - $10,000 per month. Commission Earnings Based on Performance and Experience.
• Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Why Join Our Team?

We are looking for a customer-focused Service Advisor to join our dynamic service team. You will be the primary contact for our service customers, delivering an exceptional ownership experience while identifying opportunities to recommend needed maintenance and repairs. If you enjoy helping customers, have sales skills, and a desire to grow with an industry-leading organization, we encourage you to apply.

What You’ll Do

• Answer incoming calls and greet customers while following established customer contact procedures.
• Build positive customer relationships by identifying concerns, assessing needs, and providing service solutions.
• Conduct vehicle walk-arounds to evaluate service requirements and recommend appropriate maintenance services.
• Communicate service recommendations, costs, timelines, and expected completion dates to customers.
• Secure customer approval for recommended services, multi-point inspections, and any additional repair requests.
• Prepare accurate repair orders and service documentation using the ADP system while supporting upfront pricing standards.
• Coordinate repair activities by dispatching work to technicians and maintaining service requirements and progress.
• Provide ongoing status updates throughout the repair process to ensure customers remain informed and engaged.
• Manage the customer delivery process, including reviewing completed work, explaining services performed, and returning vehicles promptly.
• Process customer payments, ensure a seamless Sales-to-Service experience, and deliver exceptional customer service from initial contact through vehicle pickup.

What You’ll Bring

• 1 + years of experience
• We prefer previous Service Advisor experience.
• Experience helping customers and creating an exceptional service experience
• Communicate with customers and service
• A willingness to jump in where needed
• A commitment to following through on promises
• Basic automotive knowledge
• Comfortable using computers, technology, and dealership software systems
• Acceptable driving record and a valid driver’s license in your state of residence.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.