Service Advisor: Flexible Hours, Benefits & Growth

Westfield Ford, Inc

Countryside (IL)

On-site

USD 42,000 - 64,000

Full time

3 days ago

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Benefits offered by this job

Competitive Pay

Flexible Working Hours

Health Insurance

PTO & Sick Leave

401(K)

Job summary

Westfield Ford, Inc. is seeking a Service Advisor to greet customers, listen to their needs, and schedule appointments as needed. You may also set up loaner cars and verify insurance before maintenance is scheduled.

The Ford dealership fosters a team-focused culture that values service to customers and the community. Join a brand that honors the past and invests in the future. The role requires a proactive, energetic attitude and commitment to high customer-satisfaction standards, with

Qualifications

High school diploma or equivalent.
Minimum 1 year in a service department.
Strong customer-service skills.
Ability to lift 50 pounds and stand for extended periods.
Knowledge of automotive systems is preferred.

Responsibilities

Greet customers promptly.
Obtain customer and vehicle information.
Clearly report all vehicle symptoms as described by the customer.
Determine and recommend maintenance based on age, mileage and history of vehicle.
Prepare a complete and accurate estimate of cost for labor and parts.
Monitor the progress of each vehicle throughout the day, and update customers frequently.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain all completed work and charges to customers.