Service Advisor

Wingate Ford; Perry (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Working Hours

Health Insurance

PTO & Sick Leave

Job summary

Wingate Ford in Perry, GA seeks a Service Advisor to greet customers, gather vehicle information and schedule maintenance. You will clearly report symptoms, prepare estimates, and communicate maintenance needs based on vehicle history.

Qualified candidates bring knowledge of automobiles, a strong focus on customer satisfaction, and a proactive, energetic attitude. This full-time role offers growth within a Ford dealership family in a fast-paced environment.

Qualifications

• Experience at a Ford dealership is a plus.
• Ability to identify problems quickly.
• Knowledge of automobiles and repair processes.
• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Must have energy and a positive, friendly attitude.
• Desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Proficiency with computers and willingness to learn new programs.
• Ability to learn new technology, repair and service procedures and specs.
• Minimum of 1 year in a service department.
• Ability to lift 50 pounds and stand for extended periods.
• Ability to work in a fast-paced environment.
• Basic computer skills.
• High school diploma or equivalent.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Report all vehicle symptoms clearly as described by the customer.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare a complete and accurate estimate of labor and parts.
• Establish follow-up time.
• Monitor progress of each vehicle and update customers.
• Verify final invoice matches work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Ford dealership experience

Customer service

Problem solving

Automobile knowledge

Customer satisfaction focus

Energetic personality

Career-oriented

Integrity

Computer skills

Ability to learn new software

Teamwork

Physical stamina

Positive attitude

High school diploma

Education

High school diploma or equivalent

Tools

Computer skills

Willingness to learn new programs

Job description

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.