Service Advisor

LaFontaine Ford St Clair; Saint Clair (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Medical benefits

401(k) with match

Employee discounts

Paid time off

Job summary

LaFontaine Ford St Clair is searching for an experienced Service Advisor to bridge the gap between customers and our service department. This role entails managing the full service experience, fostering customer relationships, and meeting Customer Satisfaction Index goals.

Ideal candidates will have 2+ years in a similar role, be proficient with dealership management systems, and possess excellent communication skills.

Qualifications

• 2+ years of experience as an automotive service advisor or similar role.
• Proficiency with dealership management software and repair orders.
• Strong verbal and written communication skills.

Responsibilities

• Greet customers promptly and assess vehicle concerns.
• Communicate services, timelines, and cost estimates transparently.
• Coordinate with technicians to monitor work progress.
• Keep customers updated on repair timelines and estimates.
• Obtain customer approvals for repairs before starting work.
• Conduct quality control on completed repair orders.

Skills

Customer service

Communication skills

Dealership management software

Technical explanation

Education

High School Diploma or GED

Tools

DMS software

Job description

Service Advisor

At LaFontaine, we don't just sell cars — we build careers and strengthen communities. Founded in 1980, LaFontaine Automotive Group is one of Michigan's most recognized family-owned dealership groups, with 54 franchises, 34 locations, and nearly 2,500 employees across 20+ brands. We promote from within, invest in our communities, and live by a simple promise: treat every customer and every team member like family.

We’re seeking an experienced Service Advisor to act as the bridge between our customers and the service department. You’ll manage the full service experience—from write-up to delivery—while building strong relationships and consistently meeting Customer Satisfaction Index (CSI) goals.

Benefits:

• Competitive compensation

• Comprehensive benefits package: Medical, Dental, Vision, Employer-Paid Life/AD&D, and Employee Assistance Program (EAP)

• Voluntary benefits: FSA, Short- and Long-Term Disability, Critical Illness, Accident Insurance, and Legal & Identity Theft Protection

• 401(k) with employer match and Holiday Savings Program with employer match

• Employee discounts on vehicle purchases and service

• Paid time off and holiday pay

• Employee referral program

Responsibilities:

• Greet customers promptly and professionally, assess vehicle concerns, and document accurate repair orders

• Communicate recommended services, repair timelines, and cost estimates with transparency and confidence

• Coordinate with technicians and the dispatcher to monitor work progress throughout the day

• Keep customers informed of any changes to repair timelines or cost estimates via timely outbound communication

• Obtain customer approvals, establish payment methods, and secure signatures on repair orders prior to beginning work

• Conduct quality control reviews on completed repair orders to verify accuracy and reduce return visits

• Maintain CSI ratings in accordance with service department goals and actively build a repeat and referral customer base

Requirements:

• 2+ years of experience as an automotive service advisor or in a comparable customer-facing service role

• High School Diploma or GED required

• Proficiency with dealership management system (DMS) software and repair order documentation

• Strong verbal and written communication skills with the ability to clearly explain technical information to non-technical customers

• Valid driver's license with a satisfactory Motor Vehicle Report (MVR)

• Customer-first mindset with the ability to overcome objections and deliver a consistently professional experience

Additional Duties:

This job description is not intended to be all-inclusive and may be updated or modified at any time at the company's discretion to align with business needs.The employee may be required to perform other related duties as assigned and/or reasonably expected to meet the ongoing needs of the business.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.