Service Advisor - Fast-Paced Truck Center | Mon-Fri

Frank's Truck Center; Lyndhurst (NJ); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

AFLAC

401(k) + match

Paid time off

Life insurance with AD&D

Mental health resources

Paid training

Job security

Job summary

Frank's Truck Center in Lyndhurst, New Jersey, is seeking a Full Time Service Advisor to join our award-winning dealership. You will greet customers, schedule service orders, liaise between customers and technicians, diagnose issues, and provide accurate cost estimates.

The ideal candidate has at least 2 years of service advisor/writer experience, strong customer service, and solid computer skills. CDK experience and bilingual Spanish are a plus.

Qualifications

• At least 2 years service advisor/writer experience in an auto or truck dealership.
• Exceptional customer service skills.
• Computer and organizational skills.
• Invoicing and vehicle knowledge.
• CDK experience strongly preferred.
• Experience with fleets is a plus.
• Bi-lingual in Spanish is a plus.
• Technical school/training is a plus.

Responsibilities

• Greet customers and provide excellent customer service
• Schedule appointments and manage service orders
• Liaison between the customers and technicians
• Listen to customer concerns and accurately diagnose vehicle issues
• Recommend appropriate services and repairs based on customer needs
• Provide estimates for service costs and timelines
• Constant communication with customer over the phone and in person
• Keep customers informed of the status of their vehicles
• Constant communication with technicians to ensure proper services and timely completion of repairs
• Opening repair orders and invoicing
• Closing repair orders and taking payments
• Vehicle parts and service knowledge

Skills

CDK Experience

Bilingual Spanish

Customer Service

Scheduling

Vehicle Knowledge

Education

Technical school/training

Job description

Frank's Truck Center in Lyndhurst, New Jersey, is seeking a Full Time Service Advisor to join our award-winning dealership. You will greet customers, schedule service orders, liaise between customers and technicians, diagnose issues, and provide accurate cost estimates.

The ideal candidate has at least 2 years of service advisor/writer experience, strong customer service, and solid computer skills. CDK experience and bilingual Spanish are a plus.