Truck Service Advisor: Customer Care & Repairs

LV Petroleum LLC; Franklin (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Competitive wage

Growth opportunities

Health Care Plan

Retirement Plan

Paid Time Off

Job summary

LV Petroleum LLC in Franklin, TN is seeking a Truck Service Advisor to deliver top-tier service, write work orders, process OTC transactions, and advise customers on maintenance and repairs. You will work in a fast-paced shop environment with a focus on accuracy and customer care.

You will coordinate parts, quotes, and scheduling, helping customers get back on the road quickly while maintaining safety and professional standards.

Qualifications

• Previous customer service or service adviser experience preferred.
• Experience in truck service, diesel repair, automotive, or transportation industry is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Comfortable handling customer concerns and resolving issues professionally.
• Basic computer and data entry skills.
• Ability to create work orders, schedule services, and communicate repair updates.
• Strong organizational and time management skill.
• Flexible schedule including weekends, evenings, and holidays as needed.
• High school diploma or GED preferred.
• Valid driver's license preferred.

Responsibilities

• Write, detail, and process (pay out) Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer.
• Source parts from outside vendors and coordinate delivery.
• Prepare end of shift drop and shift report; Understand various payment types.
• Maintain the safety of both our customers and team members.
• Assist walk-in customers with service needs.
• Coordinate scheduling and communication of repair updates to customers.

Skills

Customer service

Communication

Multitasking

Data entry

Work orders

Scheduling

Organizational skills

Team player

Education

High school diploma or GED

Job description

LV Petroleum LLC in Franklin, TN is seeking a Truck Service Advisor to deliver top-tier service, write work orders, process OTC transactions, and advise customers on maintenance and repairs. You will work in a fast-paced shop environment with a focus on accuracy and customer care.

You will coordinate parts, quotes, and scheduling, helping customers get back on the road quickly while maintaining safety and professional standards.