Service Advisor - Growth, Great Benefits, Mon-Fri

Frank; Lyndhurst (NJ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, AFLAC

401(k) + match

Paid time off

Job summary

Frank's Truck Center, Lyndhurst, NJ, is hiring a Full Time Service Advisor to join a fast-paced, customer-driven dealership. You will greet customers, manage service orders, and liaise with technicians to ensure timely repairs.

We value strong communication, invoicing skills, and vehicle knowledge. CDK experience is a plus, with opportunities to grow in a long-established, family-owned operation.

Qualifications

• At least 2 years service advisor/writer experience in auto or truck dealership.
• Exceptional customer service skills.
• Computer and organizational skills.
• Invoicing and vehicle knowledge.
• CDK experience preferred.
• Fleet experience a plus.
• Bi-lingual in Spanish a plus.
• Technical school/training a plus.

Responsibilities

• Greet customers and provide excellent customer service.
• Schedule appointments and manage service orders.
• Liaison between the customers and technicians.
• Listen to customer concerns and accurately diagnose vehicle issues.
• Recommend appropriate services and repairs based on customer needs.
• Provide estimates for service costs and timelines.
• Constant communication with customer over the phone and in person.
• Keep customers informed of the status of their vehicles.
• Constant communication with technicians to ensure proper services and timely completion of repairs.
• Opening repair orders and invoicing.
• Closing repair orders and taking payments.
• Vehicle parts and service knowledge.

Skills

Customer service

Computer skills

Organizational skills

Invoicing

Vehicle knowledge

CDK experience

Fleet experience

Spanish (bilingual)

Technical training

Education

Technical school training

Tools

CDK

Job description

Frank's Truck Center, Lyndhurst, NJ, is hiring a Full Time Service Advisor to join a fast-paced, customer-driven dealership. You will greet customers, manage service orders, and liaise with technicians to ensure timely repairs.

We value strong communication, invoicing skills, and vehicle knowledge. CDK experience is a plus, with opportunities to grow in a long-established, family-owned operation.