Service Advisor - Fast-Paced Powersports Service

Knoxville Powersports; Knoxville (TN); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan with match

Paid time off

Holidays

Job summary

Knoxville Powersports, one of the nation’s leading powersports and marine dealerships, is seeking a Service Advisor to coordinate service appointments, manage repair orders, and communicate with customers throughout repairs. The role emphasizes organized, proactive customer service in a fast-paced dealership setting.

The ideal candidate will have strong communication, organizational skills, and the ability to multitask in a dynamic service department, with opportunities for growth and a

Qualifications

• Previous dealership or Service Advisor experience preferred, but not required.
• Experience in powersports, marine, automotive, or related service industries is a plus.
• Valid driver's license and satisfactory driving record.
• Basic computer proficiency and willingness to learn dealership management systems.

Responsibilities

• Greet customers and provide a professional, welcoming service experience.
• Schedule service appointments and coordinate maintenance and repair requests.
• Create, manage, and maintain accurate repair orders.
• Communicate with service technicians regarding diagnostics, repairs, and estimated completion times.
• Explain recommended repairs, maintenance services, and associated costs to customers.
• Obtain customer authorization for repairs and additional services.
• Provide timely updates regarding service progress, delays, and completion.
• Coordinate with the Parts Department to ensure timely availability of necessary parts.
• Identify opportunities to recommend appropriate maintenance and additional services.
• Address customer questions and concerns professionally and efficiently.
• Maintain accurate service records and follow established dealership procedures.
• Work collaboratively with management, technicians, and other departments to ensure an efficient service operation.

Skills

Customer service

Communication

Organizational skills

Multitasking

Reliability

Job description

Knoxville Powersports, one of the nation’s leading powersports and marine dealerships, is seeking a Service Advisor to coordinate service appointments, manage repair orders, and communicate with customers throughout repairs. The role emphasizes organized, proactive customer service in a fast-paced dealership setting.

The ideal candidate will have strong communication, organizational skills, and the ability to multitask in a dynamic service department, with opportunities for growth and a