Service Advisor

Knoxville Powersports; Knoxville (TN); Vor Ort; USD 47.000 - 57.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan with match

Paid time off

Holidays

Zusammenfassung

Knoxville Powersports, one of the nation’s leading powersports and marine dealerships, is seeking a Service Advisor to coordinate service appointments, manage repair orders, and communicate with customers throughout repairs. The role emphasizes organized, proactive customer service in a fast-paced dealership setting.

The ideal candidate will have strong communication, organizational skills, and the ability to multitask in a dynamic service department, with opportunities for growth and a

Qualifikationen

• Previous dealership or Service Advisor experience preferred, but not required.
• Experience in powersports, marine, automotive, or related service industries is a plus.
• Valid driver's license and satisfactory driving record.
• Basic computer proficiency and willingness to learn dealership management systems.

Aufgaben

• Greet customers and provide a professional, welcoming service experience.
• Schedule service appointments and coordinate maintenance and repair requests.
• Create, manage, and maintain accurate repair orders.
• Communicate with service technicians regarding diagnostics, repairs, and estimated completion times.
• Explain recommended repairs, maintenance services, and associated costs to customers.
• Obtain customer authorization for repairs and additional services.
• Provide timely updates regarding service progress, delays, and completion.
• Coordinate with the Parts Department to ensure timely availability of necessary parts.
• Identify opportunities to recommend appropriate maintenance and additional services.
• Address customer questions and concerns professionally and efficiently.
• Maintain accurate service records and follow established dealership procedures.
• Work collaboratively with management, technicians, and other departments to ensure an efficient service operation.

Kenntnisse

Customer service

Communication

Organizational skills

Multitasking

Reliability

Jobbeschreibung

• Salary : $52,000 USD per year
• SERVICE
• Full-Time
• Requisition #: SERVI003100

Description

Join Our Team!

Knoxville Powersports, one of the nation's leading high-volume powersports and marine dealerships, is seeking a motivated, dependable, and customer-focused Service Advisor to join our growing team!

We pride ourselves on providing exceptional customer service, building lasting relationships, and delivering a quality service experience. We're looking for a career-minded individual who takes ownership of their responsibilities, works well with others, and thrives in a fast-paced dealership environment.

Whether you have experience in powersports, marine, automotive, or another service-related industry, we encourage you to apply!

Position Overview

As a Service Advisor, you'll serve as the primary point of contact between our customers and Service Department. You'll be responsible for coordinating service appointments, managing repair orders, communicating with technicians, and keeping customers informed throughout the repair process.

The ideal candidate is organized, proactive, and committed to delivering outstanding customer service while contributing to the overall efficiency and success of the Service Department.

Key Responsibilities

Greet customers and provide a professional, welcoming service experience.

Schedule service appointments and coordinate maintenance and repair requests.

Create, manage, and maintain accurate repair orders.

Communicate with service technicians regarding diagnostics, repairs, and estimated completion times.

Explain recommended repairs, maintenance services, and associated costs to customers.

Obtain customer authorization for repairs and additional services.

Provide timely updates regarding service progress, delays, and completion.

Coordinate with the Parts Department to ensure timely availability of necessary parts.

Identify opportunities to recommend appropriate maintenance and additional services.

Address customer questions and concerns professionally and efficiently.

Maintain accurate service records and follow established dealership procedures.

Work collaboratively with management, technicians, and other departments to ensure an efficient service operation.

Qualifications & Requirements

Previous dealership or Service Advisor experience preferred, but not required.

Experience in powersports, marine, automotive, or related service industries is a plus.

Excellent communication and customer service skills.

Strong organizational skills and attention to detail.

Ability to multitask and prioritize responsibilities in a fast-paced environment.

Demonstrated reliability and a stable work history.

Valid driver's license and satisfactory driving record.

Ability to meet company drug-free workplace requirements.

Basic computer proficiency and willingness to learn dealership management systems.

What We’re Looking For

We’re seeking someone who demonstrates:

Urgency & Accountability: Takes ownership of responsibilities and follows through on commitments.

Positive Attitude: Maintains professionalism and a customer-first mindset.

Strong Work Ethic: Dependable, motivated, and committed to delivering quality work.

Excellent Customer Service: Builds trust through clear communication, honesty, and responsiveness.

Independence & Initiative: Capable of working independently, solving problems, and taking action without constant supervision.

Teamwork: Collaborates effectively with technicians, management, and fellow employees.

Work Schedule

Tuesday – Friday: 8:30 AM – 6:00 PM
Saturday: 8:00 AM – 3:00 PM
Sunday & Monday: Closed

Hours may vary based on business operations and customer needs.

Knoxville Powersports offers a competitive compensation package and a comprehensive selection of employee benefits.

Compensation

Competitive pay based on experience and qualifications.

Commission opportunities.

Paid Time Off

Two weeks of vacation annually, subject to eligibility and applicable prorating.

Three sick days, subject to company policy.

Paid company holidays in accordance with company policy.

Health & Insurance Benefits

Blue Cross Blue Shield medical insurance with employer contributions.

Voluntary dental and vision insurance.

Company-paid basic life insurance and Accidental Death & Dismemberment (AD&D).

Company-paid long-term disability insurance.

Voluntary short-term disability insurance.

Voluntary accident and critical illness coverage.

Optional additional life and AD&D insurance.

Additional Benefits

401(k) retirement savings plan with employer matching, subject to eligibility.

Opportunities for professional growth and career advancement.

Benefit eligibility, waiting periods, and coverage are subject to applicable plan documents and company policies.

Join Knoxville Powersports and become part of a team committed to providing exceptional service and helping customers get the most out of their powersports experience.

Knoxville Powersports is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to qualified applicants and employees in accordance with applicable federal, state, and local laws.

Behaviors

Required

Team Player : Works well as a member of a group

Loyal : Shows firm and constant support to a cause

Innovative : Consistently introduces new ideas and demonstrates original thinking

Enthusiastic : Shows intense and eager enjoyment and interest

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Required

Self-Starter : Inspired to perform without outside help

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Goal Completion : Inspired to perform well by the completion of tasks

Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Preferred

Work-Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of work

Job Security : Inspired to perform well by the knowledge that your job is safe

Peer Recognition : Inspired to perform well by the praise of coworkers

Financial : Inspired to perform well by monetary reimbursement

Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business

Experience

Preferred

Licenses & Certifications

Required

DRIVER'S LICENSE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.