Service BDC Administrator – Luxury Auto Brand

Audi Fort Lauderdale; Fort Lauderdale (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Audi Fort Lauderdale, part of the Lithia & Driveway family, is seeking a Service BDC Administrator to support our Service Department and deliver an exceptional customer experience. If you’re organized, customer-focused, and thrive in a fast-paced dealership environment, this is a great opportunity to grow your career with a world-class luxury brand.

This full-time role runs Monday – Friday 7:30 am to 4:30 pm and involves handling service calls, recalls, reminders, and internet leads,

Qualifications

• Customer-focused, professional demeanor essential.
• Prior service, call center, or automotive service experience preferred.
• Strong verbal and written communication skills.
• Comfortable with computers, CRMs, and multitasking.
• Bilingual English/Spanish is a plus.

Responsibilities

• Handle inbound and outbound service calls.
• Contact customers about recalls, service reminders, no-shows, and cancellations.
• Respond to service-related internet leads, emails, and missed calls.
• Route calls to service advisors or departments.
• Review dashboards for our AI platform and assist with follow-up activity.
• Check vehicles in and out to customers.
• Verify insurance and driver’s licenses.
• Review and explain loaner vehicle guidelines (fuel, tolls, etc.).
• Remove and return loaner vehicles to the fleet per policy.
• Review service schedules, including cash and extended warranty services.
• Communicate with service advisors and update notes on payment status.

Skills

Customer service

Call center experience

CRM software

Bilingual EN/ES

Education

High School diploma

Job description

Audi Fort Lauderdale, part of the Lithia & Driveway family, is seeking a Service BDC Administrator to support our Service Department and deliver an exceptional customer experience. If you’re organized, customer-focused, and thrive in a fast-paced dealership environment, this is a great opportunity to grow your career with a world-class luxury brand.

This full-time role runs Monday – Friday 7:30 am to 4:30 pm and involves handling service calls, recalls, reminders, and internet leads,