Service Advisor Experienced Only

O'Meara Ford; Northglenn (CO); On-site; USD 65,000 - 150,000; Full time

Benefits offered by this job

401K

Health, Dental Vision

Supplemental Insurance

FSA

Sick time accrues immediately

PTO after one year

Employee Pricing on vehicles

Discount on parts

Opportunity for growth

Job summary

O'Meara Ford is seeking a skilled Service Advisor to join our team. The ideal candidate will have a background in automotive service advising and exceptional customer service skills.

Responsibilities include assessing customer vehicle needs, overseeing technicians, and ensuring high-quality service. This position offers a competitive pay range between $65,000 and $150,000+, along with excellent benefits including health insurance and 401K.

Qualifications

• Accredited training in service advisor skills and quality control.
• Valid driver’s license and clean driving record required.
• Ability to read, write, and speak English fluently.

Responsibilities

• Meet with customers to determine their service needs.
• Increase customer satisfaction through building relations.
• Monitor vehicle progress and update customers frequently.
• Oversee technicians' time management and job completion.
• Participate in the development of standard operating procedures.

Skills

Automotive service advisor experience

Customer satisfaction

Multitasking skills

Proficient use of computers

Education

High school diploma or equivalent

Job description

Description

Job Summary: We are looking for a Service Advisor to join our team! The right candidate will have automotive service advisor experience.

Pay Range

$65,000 - $150,000+

Benefits

• 401K
• Health, Dental Vision
• Supplemental Insurance
• FSA
• Sick time accrues immediately
• PTO after one year
• Employee Pricing on vehicles and services
• Discount on parts
• Opportunity for growth

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

• High school diploma or equivalent
• Valid driver’s license & clean driving record
• Accredited training in service advisor skills, customer satisfaction, and quality control
• Automotive service advisor experience
• Ability to read, write and speak English fluently
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers/business machines

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.