Service Advisor — Elevate Customer Experience & Repairs

Chrysler LLC; Pell City (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

McSweeney CDJR in Pell City, Alabama seeks a Service Advisor with automotive service experience to be the primary contact for customers, document concerns, and explain repairs.

You will coordinate with technicians, keep customers informed, and maintain accurate records. Strong customer service, communication, and computer skills are essential. Saturday availability is expected as part of a busy dealership environment.

Qualifications

• Previous automotive service experience as a Service Advisor or related role
• Strong communication and interpersonal skills to build rapport with customers
• Proficient in documenting concerns, explaining repairs and processing approvals
• Ability to multitask in a fast-paced dealership environment
• Familiarity with dealership procedures and computer systems

Responsibilities

• Serve as main point of contact for customers needing service or repairs
• Listen to concerns and document accurately
• Provide repair and maintenance recommendations based on inspections
• Explain estimates and obtain customer approval
• Coordinate with technicians to ensure timely completion
• Keep customers informed of vehicle status throughout repairs
• Handle inquiries and resolve issues professionally
• Maintain accurate records of interactions and transactions

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Organizational skills

Customer escalation handling

Tools

Tekion

wiADVISOR

Job description

McSweeney CDJR in Pell City, Alabama seeks a Service Advisor with automotive service experience to be the primary contact for customers, document concerns, and explain repairs.

You will coordinate with technicians, keep customers informed, and maintain accurate records. Strong customer service, communication, and computer skills are essential. Saturday availability is expected as part of a busy dealership environment.