Service Advisor: Deliver Top-Tier Auto Care Experience

Nucar Family of Dealerships; Norwood (MA); On-site; USD 85,000 - 115,000; Full time

Job summary

Nucar Toyota of Norwood, part of the Nucar Family of Dealerships, seeks a motivated Service Advisor to connect customers with service technicians and turn visits into outstanding experiences.

You will welcome customers, create repair orders, explain recommendations, provide estimates, and keep everyone informed, while building lasting relationships in a fast-paced, customer‑first environment.

Qualifications

• Strong communication and customer service skills.
• Organizational skills to manage multiple customers and priorities.
• Positive, professional attitude and team-oriented mindset.
• Ability to thrive in a fast-paced automotive environment.
• Automotive service or dealership experience is a plus.
• Prior sales, hospitality, or customer-facing experience may fit.
• Valid driver's license and driving eligibility.

Responsibilities

• Welcome customers and identify their vehicle service needs.
• Create and manage repair orders from check-in to delivery.
• Explain maintenance and repairs clearly and professionally.
• Provide estimates and update customers on status and timelines.
• Coordinate with technicians to keep work moving efficiently.
• Build lasting relationships through follow-up and exceptional service.
• Support service department performance with a customer-first approach.

Skills

Customer service

Communication

Organizational skills

Team player

Multitasking

Job description

Nucar Toyota of Norwood, part of the Nucar Family of Dealerships, seeks a motivated Service Advisor to connect customers with service technicians and turn visits into outstanding experiences.

You will welcome customers, create repair orders, explain recommendations, provide estimates, and keep everyone informed, while building lasting relationships in a fast-paced, customer‑first environment.