Automotive Service Advisor

Nucar Family of Dealerships; Norwood (MA); On-site; USD 85,000 - 115,000; Full time

Job summary

Nucar Toyota of Norwood, part of the Nucar Family of Dealerships, seeks a motivated Service Advisor to connect customers with service technicians and turn visits into outstanding experiences.

You will welcome customers, create repair orders, explain recommendations, provide estimates, and keep everyone informed, while building lasting relationships in a fast-paced, customer‑first environment.

Qualifications

• Strong communication and customer service skills.
• Organizational skills to manage multiple customers and priorities.
• Positive, professional attitude and team-oriented mindset.
• Ability to thrive in a fast-paced automotive environment.
• Automotive service or dealership experience is a plus.
• Prior sales, hospitality, or customer-facing experience may fit.
• Valid driver's license and driving eligibility.

Responsibilities

• Welcome customers and identify their vehicle service needs.
• Create and manage repair orders from check-in to delivery.
• Explain maintenance and repairs clearly and professionally.
• Provide estimates and update customers on status and timelines.
• Coordinate with technicians to keep work moving efficiently.
• Build lasting relationships through follow-up and exceptional service.
• Support service department performance with a customer-first approach.

Skills

Customer service

Communication

Organizational skills

Team player

Multitasking

Job description

Turn Great Service Into a Great Career

Nucar Toyota of Norwood is looking for a motivated, customer-focused Service Advisor to join our team. If you enjoy working with people, thrive in a fast-paced environment, and know how to turn a service visit into an outstanding customer experience, we want to hear from you.

As a Service Advisor, you'll be the key connection between our customers and our service technicians. You'll listen to customers' needs, explain recommended maintenance and repairs, keep them informed throughout the process, and help ensure every customer leaves feeling confident about their experience with Nucar.

What You'll Do

• Welcome customers and identify their vehicle service and repair needs
• Create and manage repair orders from check-in through vehicle delivery
• Communicate recommended maintenance and repairs clearly and professionally
• Provide estimates and keep customers updated on repair status and timelines
• Work closely with technicians and the service team to keep work moving efficiently
• Build lasting customer relationships through follow-up and exceptional service
• Help drive service department performance while maintaining a customer-first approach

What We're Looking For

• Strong communication and customer service skills
• Ability to stay organized and manage multiple customers and priorities
• Positive, professional attitude and a team-oriented mindset
• Comfortable working in a fast-paced automotive environment
• Automotive service or dealership experience is a plus
• Previous sales, hospitality, or customer-facing experience may also be a great fit
• Valid driver's license and ability to meet applicable driving requirements

Why Nucar?

At Nucar, we believe great dealerships are built by great people. We're committed to creating an environment where employees can develop their skills, grow their careers, and be rewarded for delivering an exceptional customer experience.

Nucar is an Equal Opportunity Employer.

Salary: $100000.00 per year