Service Advisor: Elevate Customer Experience in Auto Service

BOWSER PONTIAC INC; Pleasant Hills (PA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Career growth

Job summary

Bowser Automotive is seeking a customer-focused Service Advisor to serve as the connection between customers and service technicians. In this role, you'll help ensure every customer receives a seamless service experience from check-in to vehicle delivery.

If you have excellent communication skills, enjoy building relationships, and thrive in a team-oriented environment, we'd love to hear from you. We offer a supportive team, competitive benefits, and opportunities for professional development.

Qualifications

• High school diploma or equivalent.
• Experience as a Service Advisor or in an automotive dealership preferred.
• Excellent verbal and written communication skills.
• General knowledge of automotive systems and vehicle maintenance.
• ASE certification is a plus.
• Valid driver's license with a clean driving record.
• Ability to lift and move items weighing up to 25 pounds.
• Ability to operate both automatic and manual transmission vehicles.

Responsibilities

• Welcome customers and accurately document vehicle concerns and service requests.
• Conduct vehicle walk-arounds and identify additional maintenance or repair needs when appropriate.
• Prepare repair estimates and communicate expected completion times.
• Keep customers informed throughout the repair process and provide updates as needed.
• Coordinate with technicians to ensure repairs are completed efficiently and accurately.
• Verify payment methods and administer applicable warranties.
• Test drive vehicles when necessary to verify customer concerns or completed repairs.
• Review completed repairs with customers and ensure a positive delivery experience.
• Maintain exceptional customer satisfaction (CSI) by providing outstanding service.
• Follow all Bowser Automotive safety policies and procedures.

Skills

Customer service

Communication skills

Relationship building

Teamwork

Education

High school diploma

Job description

Bowser Automotive is seeking a customer-focused Service Advisor to serve as the connection between customers and service technicians. In this role, you'll help ensure every customer receives a seamless service experience from check-in to vehicle delivery.

If you have excellent communication skills, enjoy building relationships, and thrive in a team-oriented environment, we'd love to hear from you. We offer a supportive team, competitive benefits, and opportunities for professional development.