Service Advisor: Elevate Customer Experience & Auto Care

NISSAN MORROW LLC; Morrow (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

401K Retirement Savings Plan

Paid Time Off

Monthly Bonuses

Employee Vehicle Purchase Program

Job summary

Nissan Morrow LLC is seeking a Service Advisor who greets customers, assesses their service needs, and explains costs with clarity. You will coordinate with technicians, reference service history, and promote appropriate services and parts.

The role requires a minimum of two years in service advising, a high school diploma or equivalent, and a valid driver's license. Excellent customer service and a professional demeanor are essential.

Qualifications

• Two or more years of experience as a service advisor.
• Strong customer service and communication skills.
• Valid driver's license with a clean record.
• Professional appearance and work ethic.

Responsibilities

• Greet customers promptly in a professional manner.
• Identify service needs using vehicle history and inspections.
• Explain costs and obtain authorization for services.
• Update customers on progress and changes to estimates.
• Coordinate warranty repairs per manufacturer guidelines.
• Schedule and confirm service appointments; follow up after service.
• Ensure quality work and proper vehicle delivery to customers.

Skills

Customer service

Communication

High energy personality

Professional appearance

Process-driven

Education

High school diploma or equivalent

Job description

Nissan Morrow LLC is seeking a Service Advisor who greets customers, assesses their service needs, and explains costs with clarity. You will coordinate with technicians, reference service history, and promote appropriate services and parts.

The role requires a minimum of two years in service advising, a high school diploma or equivalent, and a valid driver's license. Excellent customer service and a professional demeanor are essential.