Customer-First Auto Service Advisor

Kenosha Nissan; Town of Bristol (WI); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

401k Plan

PTO

Maternity & Paternity Leave

Pay On Demand

Employee Discounts

Training & Mentorship

Tenure & Recognition

Company Events

Job summary

Rohrman Automotive Group is seeking a customer-focused Service Advisor to greet customers, document repair requests, and coordinate with technicians to deliver top-tier service. You will review maintenance history, explain repairs, and monitor progress while maintaining high CSI scores.

Experience with Nissan/Infiniti is a plus. Strong communication and relationship-building skills are essential for building repeat business and referrals within our Wisconsin locations.

Qualifications

• Previous automotive Service Advisor experience preferred.
• Experience with Nissan and/or Infiniti vehicles is a plus.
• Proven track record of delivering exceptional customer service and maintaining high CSI scores.
• Strong sales, communication, and relationship-building skills.
• Ability to read and interpret repair orders, vehicle history, and manufacturer service recommendations.
• Organized and able to manage multiple open repair orders in a fast-paced environment.
• Strong time-management skills.

Responsibilities

• Greet customers promptly and professionally while creating a welcoming service experience.
• Listen to customer concerns and accurately document repair requests on repair orders.
• Inspect vehicles, review maintenance history, and recommend necessary maintenance and repairs.
• Prepare accurate estimates for labor and parts while clearly explaining recommended services.
• Obtain customer authorization before additional work is performed.
• Monitor repair progress and proactively communicate updates regarding vehicle status, costs, and completion times.
• Coordinate with technicians to ensure repairs are completed efficiently and accurately.
• Review completed repair orders with customers and explain all completed work and charges.
• Schedule service appointments and answer inbound customer inquiries.
• Maintain strong Customer Satisfaction (CSI) scores through excellent communication and follow-up.
• Build long-term customer relationships that encourage repeat business and referrals.

Skills

Customer service

Communication

Relationship-building

Time management

Education

High school diploma or GED

Job description

Rohrman Automotive Group is seeking a customer-focused Service Advisor to greet customers, document repair requests, and coordinate with technicians to deliver top-tier service. You will review maintenance history, explain repairs, and monitor progress while maintaining high CSI scores.

Experience with Nissan/Infiniti is a plus. Strong communication and relationship-building skills are essential for building repeat business and referrals within our Wisconsin locations.