Service Advisor | Elevate Customer Experience & Benefits

Interstate PowerSystems; Carol Stream, Northern (IL, KY); Hybrid; USD 44,000 - 50,000; Full time

Benefits offered by this job

Tuition assistance

Health, dental and vision coverage

Paid Time Off

Holidays

401(K) with company matching

Long Term Disability

Short Term Disability

Life Insurance

Healthiest You

Job summary

Interstate Power Systems in Carol Stream, Illinois is seeking an experienced Service Advisor to join our team. You will work with technicians to identify repair needs, communicate with customers, and build strong relationships to ensure a smooth service experience.

The ideal candidate has solid communication skills, organizational ability, and a genuine desire to help customers. Automotive service advising experience is preferred but not required; HS diploma is required.

Qualifications

• High School Graduate Required.
• Truck or Automotive Service Advising Experience preferred but not required.

Responsibilities

• Greet customers and start the repair process.
• Help identify mechanical problems by questioning customers or inspecting visuals.
• Interface with technicians, foreman, parts department and customers.
• Advise customers about services needed for repair of vehicle.
• Write and present accurate estimates of repair.
• Explain work and charges to customers after job completion.
• Process customer and warranty repair orders accurately.
• Call customers to promote services and promotions.
• Organize and prioritize workflow of shop and field technicians.
• Communicate with shift advisers on progress and priorities.
• Secure facility at close of shift.
• Communicate with technicians and customers to ensure turn times and experience are optimal.
• Assist parts department with purchasing and work orders.
• Perform administrative duties related to the role.

Skills

Customer service

Communication

Time management

Organized

Education

High School Diploma or GED

Job description

Interstate Power Systems in Carol Stream, Illinois is seeking an experienced Service Advisor to join our team. You will work with technicians to identify repair needs, communicate with customers, and build strong relationships to ensure a smooth service experience.

The ideal candidate has solid communication skills, organizational ability, and a genuine desire to help customers. Automotive service advising experience is preferred but not required; HS diploma is required.