Service Advisor

Interstate Companies, Inc.; Altoona (IA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive wages

Tuition assistance

Health, dental and vision coverage

Paid Time Off

Holidays and PTO

401(K)

Long Term Disability

Short Term Disability

Life Insurance

Healthiest You

PPE Reimbursement

Pet Insurance

Employee Discounts

Employee Assistance Program

Health and well-being screening

Job summary

Interstate Power Systems in Altoona, IA is seeking an experienced Service Advisor to join our team. You will greet customers, identify mechanical problems, prepare repair estimates and coordinate with technicians and parts staff to ensure a smooth, customer-focused experience.

This full-time position offers competitive wages ($28-$39/hour DOE) and benefits including health/dental/vision, PTO, 401(k), disability coverage, and tuition assistance.

Qualifications

• High School Graduate Required.
• Truck or Automotive Service Advising Experience preferred but not required.

Responsibilities

• Greet customers and begin the repair process.
• Identify mechanical problems by questioning customers or inspection.
• Coordinate with technicians, foreman, parts department and customers.
• Advise customers about necessary services needed for repair of vehicle.
• Write and present accurate repair estimates.
• Explain work and charges to customers after completion.
• Process customer and warranty repair orders.
• Promote services with follow-up calls.
• Prioritize workflow and communicate progress to shifts.

Skills

Customer service

Communication

Time management

Organization

Mechanical experience

Computer skills

Education

High School Graduate

Tools

Excel

Word

Excede Operating System

Job description

Job Title: Service Advisor

Location: Altoona, Iowa

Company: Interstate Power Systems

We are currently seeking an experienced Service Advisor to join our team.

Pay Range: $28-$39/ hour DOE

Job Duties

• Greet the customer and start the process of helping the customer through the repair
• Help identify a mechanical problem by questioning the customer or visual inspection
• Positive interface with technicians, foreman, parts department and customers
• Advise customers about necessary services needed for repair of vehicle
• Write and present accurate estimates of repair
• Explain the work and charges to the customer when the job is complete
• Accurately process customer and warranty repair orders
• Make calls to customers to promote services and promotions
• Organize and prioritize workflow of shop and field technicians
• Communicate with shift advisers as to work progress and priority
• Responsible for securing facility at close of shift
• Communicate regularly with technicians and customers to ensure customer turn times and customer experience is optimal
• Assist parts department with purchasing, work orders, etc.
• Administrative duties as related to the role

Requirements for Service Advisor

• High School Graduate Required
• Truck or Automotive Service Advising Experience preferred but not required

Ideal Candidate will possess the following qualities

• Positive attitude
• Solid written and verbal communication skills including excellent customer service and phone skills
• Organized and able to manage time wisely
• The desire to succeed in a day-to-day challenging position
• Mechanical Experience
• Computer Skills (Excel, Word, Excede Operating System)

Employee Benefits

• Competitive Wages - Be paid your worth!
• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month.
• Paid Time Off - (PTO) starts accruing day one of your full-time employment.
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching.
• Long Term Disability Supplied
• Short Term Disability Supplied
• Life Insurance Supplied
• Healthiest You Virtual Health Care paid by Interstate.
• PPE Reimbursement- Safety Glasses and Safety Boot Reimbursement
• Pet Insurance We care about our furry friends!
• Employee Discounts available on products and services
• Paid Employee Assistance Program Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
• Paid Health and Well-being screening for employees and their spouse

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.

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