Service Advisor

Interstate PowerSystems; Carol Stream, Northern (IL, KY); Hybrid; USD 44,000 - 50,000; Full time

Benefits offered by this job

Tuition assistance

Health, dental and vision coverage

Paid Time Off

Holidays

401(K) with company matching

Long Term Disability

Short Term Disability

Life Insurance

Healthiest You

Job summary

Interstate Power Systems in Carol Stream, Illinois is seeking an experienced Service Advisor to join our team. You will work with technicians to identify repair needs, communicate with customers, and build strong relationships to ensure a smooth service experience.

The ideal candidate has solid communication skills, organizational ability, and a genuine desire to help customers. Automotive service advising experience is preferred but not required; HS diploma is required.

Qualifications

• High School Graduate Required.
• Truck or Automotive Service Advising Experience preferred but not required.

Responsibilities

• Greet customers and start the repair process.
• Help identify mechanical problems by questioning customers or inspecting visuals.
• Interface with technicians, foreman, parts department and customers.
• Advise customers about services needed for repair of vehicle.
• Write and present accurate estimates of repair.
• Explain work and charges to customers after job completion.
• Process customer and warranty repair orders accurately.
• Call customers to promote services and promotions.
• Organize and prioritize workflow of shop and field technicians.
• Communicate with shift advisers on progress and priorities.
• Secure facility at close of shift.
• Communicate with technicians and customers to ensure turn times and experience are optimal.
• Assist parts department with purchasing and work orders.
• Perform administrative duties related to the role.

Skills

Customer service

Communication

Time management

Organized

Education

High School Diploma or GED

Job description

Job Title: Service Advisor
Location: Carol Stream, Illinois
Company: Interstate Power Systems

We are currently seeking an experienced Service Advisor to join our team.
Pay Range: $32 - $36/ hour DOE

Service Advisors fulfill a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, Service Writer's ascertain the cause of the issue(s) that prompted a given customer's visit, works to address and resolve those issues.

Job Duties:

• Greet the customer and start the process of helping the customer through the repair
• Help identify a mechanical problem by questioning the customer or visual inspection
• Positive interface with technicians, foreman, parts department and customers
• Advise customers about necessary services needed for repair of vehicle
• Write and present accurate estimates of repair
• Explain the work and charges to the customer when the job is complete
• Accurately process customer and warranty repair orders
• Make calls to customers to promote services and promotions
• Organize and prioritize workflow of shop and field technicians
• Communicate with shift advisers as to work progress and priority
• Responsible for securing facility at close of shift
• Communicate regularly with technicians and customers to ensure customer turn times and customer experience is optimal
• Assist parts department with purchasing, work orders, etc.
• Administrative duties as related to the role

Requirements for Service Advisor:

• High School Graduate Required
• Truck or Automotive Service Advising Experience preferred but not required

Ideal Candidate will possess the following qualities:

• Solid written and verbal communication skills including excellent customer service and phone skills
• Organized and able to manage time wisely
• The desire to succeed in a day-to-day challenging position
• Mechanical Experience

Employee Benefits

• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month.
• Paid Time Off - (PTO) starts accruing day one of your full-time employment.
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching.
• Long Term Disability - Supplied.
• Short Term Disability - Supplied.
• Life Insurance - Supplied.
• Healthiest You - Virtual Health Care paid by Interstate.
• PPE Reimbursement - Safety Glasses and Safety Boot Reimbursement
• Pet Insurance – We care about our furry friends!
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
• Paid Health and Well-being screening - for employees and their spouse

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.