Service Advisor: Fast-Paced Auto Service & Growth

Jim Ellis Mazda Marietta; Marietta (GA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Weekly pay

Bonuses

Employee discounts

Closed Sundays

Paid time off

401k

Lunch on Saturdays

Career advancement

Paid training

Disability insurance

Life insurance

Education programs

Job summary

Jim Ellis Mazda of Marietta is seeking a Service Advisor to join our busy service department. You will be the primary liaison between customers and technicians, ensuring needs are understood and repairs are accurately communicated.

You will verify warranty coverage, prepare repair estimates, and guide customers through service options and times. The role offers growth, training, and a team-focused environment at Jim Ellis Automotive Group.

Qualifications

• High school diploma or equivalent required.
• Authorized to work in the US and valid driver’s license.
• CDK experience preferred.
• Ability to multi-task in a fast-paced environment.
• Basic mechanical understanding of a vehicle.
• Minimum 18 years old.

Responsibilities

• Serve as the communicator between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed repairs are understood by the customer.
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develop estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles.
• Prepare repair order by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approvals; entering RO into the service database.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Confirm and offer resolution to customer concerns.
• Consult with customers on applicable service specials and keep customer informed on completion times and services expenses.

Skills

Customer service

Multitasking

Communication

Attention to detail

Education

High school diploma

Tools

CDK

Job description

Jim Ellis Mazda of Marietta is seeking a Service Advisor to join our busy service department. You will be the primary liaison between customers and technicians, ensuring needs are understood and repairs are accurately communicated.

You will verify warranty coverage, prepare repair estimates, and guide customers through service options and times. The role offers growth, training, and a team-focused environment at Jim Ellis Automotive Group.