Service Advisor: Elevate Customer Care | Flexible Hours

Korum Automotive Group; Puyallup (WA); On-site; USD 60,000 - 110,000; Full time

Benefits offered by this job

Medical / Dental / Vision

Paid Time Off

Employer-paid life Insurance

Voluntary additional Life, Long-Term D

Job summary

Korum Automotive Group is seeking a Service Advisor to greet customers, collect vehicle information, and report symptoms. You will schedule maintenances, prepare cost estimates, monitor work progress, and explain charges to customers, aiming to deliver exceptional service.

Ideal candidates bring Ford dealership exposure or related service experience, strong people skills, and a long‑term commitment to growth within the organization. A positive, energetic approach is essential.

Qualifications

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager, or service consultant
• Very energetic personality
• A desire for a long‑term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology, repair, and service procedures and specifications
• Minimum of 1 year in the service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast‑paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage, and the history of the vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow-up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer service

Communication

Computer skills

Education

High school diploma or equivalent

Job description

Korum Automotive Group is seeking a Service Advisor to greet customers, collect vehicle information, and report symptoms. You will schedule maintenances, prepare cost estimates, monitor work progress, and explain charges to customers, aiming to deliver exceptional service.

Ideal candidates bring Ford dealership exposure or related service experience, strong people skills, and a long‑term commitment to growth within the organization. A positive, energetic approach is essential.