Service Advisor: Elevate Auto Care & Customer Experience

Martin Management Group; Ontario (CA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k

Paid holidays

Weekly paychecks

PTO

Job summary

Martin Automotive Group is seeking a Service Advisor for our Subaru of Ontario location. You will greet customers, collect vehicle information, report symptoms, and coordinate maintenance estimates.

A successful candidate has at least 1 year of service experience and a high school diploma, with a strong focus on customer satisfaction. We offer medical, dental, vision, life insurance, 401k, paid holidays, weekly pay, PTO, and a compensation plan that includes hourly pay plus commission and

Qualifications

• High school diploma or GED required.
• At least 1 year as a Service Advisor, Assistant Lane Manager or Service Consultant, Manufacturer experience.
• Proven record of achieving exceptional Customer Satisfaction.
• Bilingual preferred but not required.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts; establish follow up time.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service

Bilingual

Energetic

Education

High school diploma or GED

Job description

Martin Automotive Group is seeking a Service Advisor for our Subaru of Ontario location. You will greet customers, collect vehicle information, report symptoms, and coordinate maintenance estimates.

A successful candidate has at least 1 year of service experience and a high school diploma, with a strong focus on customer satisfaction. We offer medical, dental, vision, life insurance, 401k, paid holidays, weekly pay, PTO, and a compensation plan that includes hourly pay plus commission and