Service Advisor & Dispatch Lead

RWC Group; Everett (WA); On-site; USD 42,000 - 56,000; Full time

Job summary

RWC Group in Everett, WA is seeking a Service Advisor to keep communication flowing between technicians and customers, ensuring repairs are handled efficiently and transparently.

You will coordinate the service dispatch, relay repair timelines, support technicians with accurate repair orders, and strive for quality and customer satisfaction while working in a family-owned, growth-focused environment.

Qualifications

• Must have strong communication and organizational skills.
• Experience in service writing or dispatch preferred.
• Ability to manage multiple repair orders simultaneously.

Responsibilities

• Maintain service dispatch system and repair flow
• Deliver clear communication to customers about repair timelines
• Ensure quality control and customer satisfaction
• Support technicians with accurate repair order documentation

Skills

Communication

Organization

Multitasking

Job description

RWC Group in Everett, WA is seeking a Service Advisor to keep communication flowing between technicians and customers, ensuring repairs are handled efficiently and transparently.

You will coordinate the service dispatch, relay repair timelines, support technicians with accurate repair orders, and strive for quality and customer satisfaction while working in a family-owned, growth-focused environment.