Service Advisor

RWC Group - Everett; Everett (WA); On-site; USD 48,000 - 72,000; Full time

Job summary

RWC Group - Everett is seeking a Service Advisor to keep communication flowing between our technicians and customers, ensuring repairs are handled efficiently and transparently.

You will maintain the service dispatch system, deliver clear timelines, support technicians with accurate repair orders, and help ensure customer satisfaction. RWC Group is family-owned and growing across five states, Run Right.

Qualifications

• Strong communication and organization skills.
• Experience in service writing or dispatch preferred.
• Ability to manage multiple repair orders at once.

Responsibilities

• Maintain service dispatch system and repair flow.
• Deliver clear communication to customers about repair timelines.
• Ensure quality control and customer satisfaction.
• Support technicians with accurate repair order documentation.

Skills

Communication

Organization

Dispatch experience

Multitasking

Job description

The Service Advisor keeps communication flowing between our technicians and customers, ensuring repairs are handled efficiently and transparently.

Key Responsibilities:

• Maintain service dispatch system and repair flow
• Deliver clear communication to customers about repair timelines
• Ensure quality control and customer satisfaction
• Support technicians with accurate repair order documentation

Qualifications:

• Strong communication and organization skills
• Experience in service writing or dispatch preferred
• Ability to manage multiple repair orders at once

At RWC Group, we’re family-owned and growing across five states. We believe in building strong teams that help customers Run Right.

M/F/V/H