Service Advisor - Diesel Truck Service & Support

Murphy-Hoffman Company; Chattanooga (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Salary

Medical Insurance

Dental Insurance

Life Insurance

Paid Time Off

401k with Employer Match

Job summary

Murphy-Hoffman Company, LLC, is seeking a Service Advisor in Chattanooga, TN. You will greet customers, coordinate repair requests, and estimate repair costs within guidelines, supporting the Service Manager with warranty and paperwork.

The role emphasizes scheduling, documentation accuracy, and effective communication with foremen, customers, and the service team to ensure efficient shop operations.

Qualifications

• CDL (preferred).
• Minimum 4 years' experience in related field.
• Computer experience (preferred).
• Strong customer relations and communication skills.
• Good leadership abilities.
• Must have a positive can-do attitude.

Responsibilities

• Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment.
• Ensures customers receive the most expedient service available through questioning and understanding repair requests.
• Works with Service Manager to ensure timely action taken and settled in areas of disputes and warranty.
• Assures all documentation necessary for sale of labor (customer, internal and warranty) is complete and properly executed.
• Inputs repair order information to data processing system and close repair orders.
• Maintains and administers shop tool and supply requirements and status.
• Informs the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop.
• Advises customer of needed service work, as well as suggests additional labor, parts, and body shop sales whenever possible.
• Participates in training to stay current on technical and warranty issues.
• Assists in maintaining a clean shop and office area.
• Performs other duties as assigned by a supervisor.

Skills

Customer relations

Communication skills

Leadership

Positive attitude

Problem solving

Tools

Computer experience

Job description

Murphy-Hoffman Company, LLC, is seeking a Service Advisor in Chattanooga, TN. You will greet customers, coordinate repair requests, and estimate repair costs within guidelines, supporting the Service Manager with warranty and paperwork.

The role emphasizes scheduling, documentation accuracy, and effective communication with foremen, customers, and the service team to ensure efficient shop operations.