Service Advisor – Diesel Shop, 5-Star Service & Growth

Sapp Bros., Inc.; Percival (IA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Tuition assistance

Gym membership reimbursement

Gas discounts

Job summary

Sapp Bros., Inc. is seeking an experienced Service Advisor to greet customers, assist with vehicle inquiries, and write service tickets. The role focuses on delivering 5-star service with safety and professionalism in a fast-paced diesel maintenance shop.

You will build relationships, oversee the service process from start to finish, and ensure customer expectations are met and exceeded. Join our mission-driven team and grow with us.

Qualifications

• High school diploma, GED, or equivalent (preferred).
• At least 1 year of previous experience in a service advisor or service writer role (preferred).
• Strong typing skills and ability to work with computer applications.
• A valid drivers license with a good driving record.
• Ability to perform basic math and use an adding machine.

Responsibilities

• Provide excellent customer service, building lasting relationships.
• Manage the service process from initial contact to completion.
• Ensure vehicles undergo lock-out/tag-out procedures for safety.
• Assign work orders to skilled technicians and monitor job completion.
• Handle incoming calls professionally and efficiently.
• Complete work orders and assist with inventory management.
• Support over-the-counter sales and assist with fleet accounts.
• Perform daily cleaning duties and maintain a safe, organized work environment.
• Follow all safety procedures, including lock-out/tag compliance.

Skills

Typing skills

Computer applications

Valid drivers license

Basic math

Adding machine

Education

High school diploma or GED

Job description

Sapp Bros., Inc. is seeking an experienced Service Advisor to greet customers, assist with vehicle inquiries, and write service tickets. The role focuses on delivering 5-star service with safety and professionalism in a fast-paced diesel maintenance shop.

You will build relationships, oversee the service process from start to finish, and ensure customer expectations are met and exceeded. Join our mission-driven team and grow with us.