Senior Service Advisor — Diesel & Fleet Support

Sapp Bros, Inc.; Council Bluffs (IA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Tuition assistance

Gym membership reimbursement

Gas discount

Job summary

Sapp Bros., Inc. is seeking an experienced Service Advisor to join our fast-paced diesel maintenance shop.

You will greet customers, write service tickets, and manage the service process from intake to completion, always focusing on safety and five-star service. Ideal candidates have at least 1 year in a service advisor or service writer role, strong typing and computer skills, a valid driver's license, and the ability to perform basic math.

Qualifications

• High school diploma or GED (preferred).
• At least 1 year of previous experience in a service advisor or service writer role (preferred).
• Strong typing skills and the ability to work with computer applications.
• A valid driver’s license with a good driving record.
• Ability to perform basic math and use an adding machine.

Responsibilities

• Provide excellent customer service, building lasting relationships.
• Manage the service process, from initial contact to completion.
• Ensure vehicles undergo lock-out/tag-out procedures for safety.
• Assign work orders to skilled technicians and monitor job completion.
• Handle incoming calls professionally and efficiently.
• Complete work orders and assist with inventory management.
• Support over-the-counter sales and assist with fleet accounts.
• Perform daily cleaning duties and maintain a safe, organized work environment.
• Follow all safety procedures, including lock-out/tag compliance.

Skills

Typing skills

Computer applications

Education

High school diploma or GED

Job description

Sapp Bros., Inc. is seeking an experienced Service Advisor to join our fast-paced diesel maintenance shop.

You will greet customers, write service tickets, and manage the service process from intake to completion, always focusing on safety and five-star service. Ideal candidates have at least 1 year in a service advisor or service writer role, strong typing and computer skills, a valid driver's license, and the ability to perform basic math.