Service Advisor: Customer Focus, Paid Training & 401(k)

Twin City Chrysler Dodge Jeep Ram FIAT; Lafayette, Northern (IN, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Performance-based pay

Paid training

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Paid time off

Employee discounts

Career growth

Job summary

Twin City Dodge, part of the Chariot Automotive Group, in Lafayette, IN, is seeking an experienced Service Advisor to be the vital link between customers and technicians, ensuring exceptional service from check-in to check-out.

You will greet customers, document concerns, write repair orders, discuss estimates, and coordinate with the service team. Prior automotive advisor experience and strong communication are preferred, with opportunities for growth and competitive benefits.

Qualifications

• Strong customer service and communication skills.
• Excellent organization and attention to detail.
• Ability to multitask in a fast-paced environment.
• Professional appearance and positive attitude.
• Strong computer skills and teamwork.

Responsibilities

• Greet customers and create a welcoming service experience.
• Write accurate repair orders and document customer concerns.
• Recommend maintenance and repairs based on customer needs.
• Communicate repair recommendations, costs, and timelines clearly.
• Keep customers informed throughout the repair process.
• Coordinate closely with technicians and the Service Department.
• Follow up with customers regarding recommended services.
• Maintain strong customer relationships and encourage repeat business.
• Help ensure a smooth, efficient, and positive service experience.

Skills

Customer service

Communication

Organization

Multitasking

Professional appearance

Computer skills

Team player

Tools

CRM software

Job description

Twin City Dodge, part of the Chariot Automotive Group, in Lafayette, IN, is seeking an experienced Service Advisor to be the vital link between customers and technicians, ensuring exceptional service from check-in to check-out.

You will greet customers, document concerns, write repair orders, discuss estimates, and coordinate with the service team. Prior automotive advisor experience and strong communication are preferred, with opportunities for growth and competitive benefits.