Service Advisor

Ken Garff Automotive Group; Orem (UT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

401k with match

Wellness Time Off

Holidays & Personal Day

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

AD&D Insurance

Life Insurance

FSA / HSA

EAP

Mental Health Support

Parental Leave Stipend

Year-end bonus

Employee vehicle discounts

Job summary

Ken Garff Automotive Group is seeking a Service Advisor at Honda of Orem to deliver outstanding customer service, gather service needs, and communicate updates and estimates. You will interact with customers, manage appointments, and ensure accurate repair orders using a DMS system.

The role emphasizes friendly communication, teamwork, and a proactive approach to resolving concerns in a fast-paced dealership environment, with competitive benefits and team-driven culture.

Qualifications

• Customer-focused service mindset and ability to identify service needs.
• Excellent communication and relationship-building skills.
• Comfortable in a fast-paced, dynamic team environment.

Responsibilities

• Greet customers promptly and professionally.
• Provide excellent customer service by listening to inquiries and requests, identify service needs, resolve concerns, and sell services when appropriate.
• Provide customers with updates, estimates, and inspection results in a timely manner.
• Answer customer calls promptly and courteously.
• Review completed work, recommendations, and collect payments from customers.
• Use Dealer Management System (DMS) and related software to look up service history, schedule appointments, enter repair orders, and manage information.
• Deliver excellent service and review customer satisfaction surveys.

Skills

Friendly demeanor

Relationship building

Cooperative teamwork

Analytical

Patient

Motivated

Adaptable to fast-paced work

DMS knowledge

Tools

DMS

Job description

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work! Honda of Orem, a Ken Garff Automotive Dealership, is currently looking for a Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork.

Looking for:

• Friendly and cooperative demeanor; quick to connect and build relationships with others
• Unselfish and approachable with a preference for exciting, fast-paced work
• Motivated, patient, conscientious, relaxed and cooperative team worker
• Accommodating and analytical, while producing highly precise and accurate work

Why you’ll love working with us:

• Competitive compensation package and 401k with company match
• Wellness Time Off, plus holidays, plus a Personal Purpose Day
• Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
• Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend
• Year-end bonus program for ALL employees (Garff Giveback)
• Employee discounts on vehicle purchase, parts, service and more!

What you’ll do as a Service Advisor:

• Greet all customers promptly and professionally
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
• Provide customers with updates, estimates, and inspection results in a timely manner
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
• Review all completed work and recommendations and collect payments from customer
• Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
• Provide excellent service and review the customer satisfaction survey to each customer

At first glance, there’s nothing remarkable at Ken Garff. Our uniforms aren’t flashy, and our buildings look a lot like the competition. You may not see it right at first, but if you listen you’ll hear. Because listening isn’t just something we do; it’s part of who we are. It’s how we show that what we absolutely value the most (far more than buildings, uniforms or cars) is our people. And we thrive on treating them right. We listen because we believe listening matters. We’re just different that way.

Will you join us as a new Service Advisor? Will you throw your energy and focus behind what we’re doing? Will you live our values and do things differently than you’ve ever done them? Will you listen and build trust and foster relationships?

This organization, that started at the suggestion by a man named Ken Garff way back in 1932, needs one thing to keep its vision intact and its purpose of reinventing an industry moving forward. It needs you.

You're in for a great ride (excuse the car metaphor) We're not your standard dealership or group of dealerships and we're pretty darn proud of that. We want to consistently change, grow, and progress. For that reason, our employees are proud of where they work. Our history is rich in the tradition of doing things differently. It began with Ken Garff himself. It continued through all of those who followed Ken and is alive and thriving today.