Service Advisor: Elevate Customer Experience & Growth

Ken Garff Automotive Group; Ankeny (IA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401k with company match

Wellness Time Off

Year-end bonus program (Garff Giveback

Employee discounts on vehicle purchase

Job summary

Ken Garff Automotive Group is seeking a Service Advisor who greets customers promptly, listens to inquiries, and identifies service needs while selling additional services when appropriate. You will provide timely updates, estimates, and inspection results, and manage service history using the DMS.

A customer-focused, analytical, and accurate mindset is essential. The role emphasizes professional communication, problem-solving, and a collaborative team environment within the Ken Garff group,

Qualifications

• Friendly and cooperative demeanor; quick to connect and build relationships.
• Unselfish and approachable with a preference for exciting, fast-paced work.
• Motivated, patient, conscientious, relaxed and cooperative team worker.
• Accommodating and analytical, while producing highly precise and accurate work.

Responsibilities

• Greet all customers promptly and professionally
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
• Provide customers with updates, estimates, and inspection results in a timely manner
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
• Review all completed work and recommendations and collect payments from customer
• Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
• Provide excellent service and review the customer satisfaction survey to each customer

Skills

Friendly demeanor

Cooperative

Relationship building

Motivated

Patient

Team player

Analytical

Accommodating

Attention to detail

Tools

DMS

Job description

Ken Garff Automotive Group is seeking a Service Advisor who greets customers promptly, listens to inquiries, and identifies service needs while selling additional services when appropriate. You will provide timely updates, estimates, and inspection results, and manage service history using the DMS.

A customer-focused, analytical, and accurate mindset is essential. The role emphasizes professional communication, problem-solving, and a collaborative team environment within the Ken Garff group,