Service Advisor: Customer-First Automotive Experience

McDaniels Volkswagen; Newnan (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

No Sundays

5 day work week

Health insurance

Dental insurance

Vision insurance

401K

Relaxed environment

Professional environment

Job summary

McDaniels Auto Group is hiring for a Service Department role in Georgia. You will oversee service orders, manage drive lane flow, and ensure customers receive prompt, courteous service, taking ownership of the customer experience.

You will coordinate technicians, answer technical questions, diagnose issues, and manage warranty claims while upholding company standards and legal compliance. Equal opportunity employer.

Qualifications

• Strong organizational and interpersonal skills.
• Proven ability to manage teams and schedules.
• Excellent time management and prioritization.
• Clear communication with customers and colleagues.
• Professional appearance and demeanor.
• Track record of delivering service and sales results.
• Consistently positive customer satisfaction outcomes.
• Team-oriented and self-motivated with minimal supervision.
• Valid driver's license and clean driving record.

Responsibilities

• Oversee service orders and flow of Drive Lane, ensuring prompt, courteous service.
• Take ownership of the customer experience and uphold dealership standards.
• Provide concierge support for owner inquiries, in person or by phone.
• Manage technicians' time and daily service capacity.
• Distribute work efficiently among technicians.
• Answer technical questions about vehicle problems, warranties, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems and ordering parts/tools.
• Oversee warranty claims administration and service department training.
• Reinforce company policies and adherence to standards.
• Ensure compliance with applicable laws and regulations.
• Maintain positive relationships with factories and employees.

Skills

Organized personality

People management

Time management

Communication skills

Professional appearance

Sales/customer satisfaction

Team player

Self-motivated

Driver's license

Job description

McDaniels Auto Group is hiring for a Service Department role in Georgia. You will oversee service orders, manage drive lane flow, and ensure customers receive prompt, courteous service, taking ownership of the customer experience.

You will coordinate technicians, answer technical questions, diagnose issues, and manage warranty claims while upholding company standards and legal compliance. Equal opportunity employer.