Service Experience Advisor

McDaniels Acura of Newnan; Newnan (GA); Hybrid; USD 50,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K

5-day work week (No Sundays)

Job summary

McDaniels Auto Group in Newnan, GA is seeking a Service Manager to oversee the service orders, drive lane, and overall customer experience. You will coordinate with technicians, handle warranty claims, and ensure smooth operations of the service department.

We offer comprehensive training, on-the-job development, and a five-day work week with no Sundays, plus Health, Dental, Vision Insurance and a 401K plan. This role emphasizes leadership and delivering an extraordinary automotive experience.

Qualifications

• Experience in automotive service leadership or management.
• Proven ability to manage staff and processes.
• Strong customer service focus.

Responsibilities

• Oversee service orders and drive lane flow to ensure prompt service.
• Take ownership of the customer experience and leave a positive impression.
• Provide concierge support for all owner inquiries, in person or by phone.
• Ensure daily technician time inventory is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services and repairs.
• Maintain Customer Satisfaction/Success Index at or above standards.
• Assist in diagnosing vehicle problems and order parts/tools as needed.
• Oversee warranty claims administration and supervise the service department.
• Reinforce company policies and standards.
• Encourage compliance with laws and regulations.
• Maintain good relationships with factory partners and foster positive employee relations.

Skills

People management

Communication skills

Time management

Customer service

Organized

Education

High School Diploma

Tools

Dealer Management System

Job description

McDaniels Auto Group in Newnan, GA is seeking a Service Manager to oversee the service orders, drive lane, and overall customer experience. You will coordinate with technicians, handle warranty claims, and ensure smooth operations of the service department.

We offer comprehensive training, on-the-job development, and a five-day work week with no Sundays, plus Health, Dental, Vision Insurance and a 401K plan. This role emphasizes leadership and delivering an extraordinary automotive experience.