Service Advisor

McDaniels Auto Group; Newnan (GA); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

No Sundays - 5 day work week

Relaxed & Professional Environment

Health, Dental, Vision Insurance

401K

Job summary

McDaniels Auto Group in Newnan, GA seeks a Service Manager to oversee service orders, drive lane flow, and ensure customers receive prompt, courteous service. You will own the customer experience, supervise technicians, diagnose issues, order parts, and manage warranties while upholding company policies and regulatory compliance.

The role demands strong leadership, excellent communication, organized teamwork, and a clean driving record.

Qualifications

• Organized, friendly personality.
• Demonstrated ability to manage others.
• Strong time management and prioritization.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Team oriented and self-motivated.
• Able to work with minimal supervision.
• Valid driver's license and clean driving record.

Responsibilities

• Oversee service orders and flow of Drive Lane; ensure prompt, courteous service.
• Take ownership of the customer's experience and uphold positive impressions.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily technician time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, repairs.
• Maintain Customer Success Index at company standards.
• Assist in diagnosing vehicle problems; order parts and tools as needed.
• Oversee warranty claims administration and training of service staff.
• Reinforce company policies and adhere to standards.
• Encourage compliance with laws and regulations.
• Maintain good relationships with factory partners.

Skills

Organized

People management

Time management

Customer communication

Professional appearance

Team oriented

Self-motivated

Clean driving record

Job description

Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at McDaniels Auto Group. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. At McDaniels, we set each member up for success by providing comprehensive, highly-specialized training for each position within our organization, complete with on-the-job training and ongoing personal development.

Benefits

• No Sundays - 5 day work week
• Relaxed & Professional Environment
• Health, Dental, Vision Insurance
• 401K

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.