Automotive Service Advisor — Customer-First & Growth-Oriented

Main Street Auto; McDonough (GA); On-site; USD 55,000 - 94,000; Full time

Job summary

Main Street Auto in McDonough, GA is seeking a Service Advisor to manage customer interactions and coordinate vehicle service from intake to completion. You will document concerns, gather vehicle history, and advise on maintenance and repairs with clear explanations.

You will prepare cost estimates, create repair orders, and ensure timely communication with customers while delivering a high level of service and satisfaction.

Qualifications

• High school diploma or equivalent; automotive education or certification is a plus.
• Experience as a Service Advisor in the automotive industry.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Sound technical knowledge of automotive systems.
• Proficient with computer skills and automotive software.
• Ability to work in a fast-paced environment with attention to detail.
• Customer-oriented mindset with a commitment to service excellence.

Responsibilities

• Greet customers and maintain a warm, friendly, and professional atmosphere.
• Act as the main point of contact for customers, understanding concerns and requirements.
• Schedule and confirm service appointments, maximizing technicians' time.
• Prepare accurate cost estimates for parts and labor; obtain approvals.
• Create and manage repair orders; document services and recommendations.
• Follow up with customers to ensure satisfaction and address issues.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Automotive knowledge

Computer literacy

Education

High school diploma or equivalent

Automotive education or certification (plus)

Tools

Automotive software

Job description

Main Street Auto in McDonough, GA is seeking a Service Advisor to manage customer interactions and coordinate vehicle service from intake to completion. You will document concerns, gather vehicle history, and advise on maintenance and repairs with clear explanations.

You will prepare cost estimates, create repair orders, and ensure timely communication with customers while delivering a high level of service and satisfaction.