Service Advisor – Customer-First Auto Care Growth

Genes 112 Auto Service Center; Village of Patchogue (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Paid time off

401(k) matching

Bonus based on performance

Competitive salary

Training & development

Job summary

Gene's 112 Auto Service Center in Patchogue, NY is seeking a customer-focused Service Advisor. You will be the primary contact for customers, greet them, schedule appointments, and guide the service process from intake to checkout.

You will prepare repair orders, document concerns, communicate with technicians about inspections and recommendations, and explain services clearly to help customers decide. The role emphasizes strong customer service, teamwork, and ongoing learning in a family-owned

Qualifications

• Prior experience as a Service Advisor or similar automotive service role.
• Familiarity with automotive repair terminology and process.
• Strong customer service and communication skills.
• Ability to explain repair information clearly and build trust.
• Ability to manage calls, scheduling, and estimates.
• Organized, dependable, with attention to detail.
• Team-oriented in a busy independent repair shop.
• Proficient with computers and a shop management system.
• Valid driver's license with clean record.

Responsibilities

• Greet customers and serve as the primary contact throughout the vehicle service process.
• Schedule appointments and help manage the shop's daily workflow.
• Prepare repair orders and document customer concerns accurately.
• Communicate with technicians about inspections, diagnoses, and repair recommendations.
• Explain recommended services clearly, prioritized for the customer.
• Prepare estimates, obtain repair authorizations, and keep customers updated.
• Review completed work and invoices with customers upon pickup.
• Coordinate vehicle drop-offs, pickups, and follow-up communication.
• Maintain accurate customer and vehicle records.
• Assist with warranty, parts, and vendor communication as needed.
• Collaborate with Service Manager, owner, technicians, and front-office to ensure a smooth experience.

Skills

Customer service

Communication skills

Attention to detail

Problem solving

Team collaboration

Organizational skills

Tools

Shop management system

Job description

Gene's 112 Auto Service Center in Patchogue, NY is seeking a customer-focused Service Advisor. You will be the primary contact for customers, greet them, schedule appointments, and guide the service process from intake to checkout.

You will prepare repair orders, document concerns, communicate with technicians about inspections and recommendations, and explain services clearly to help customers decide. The role emphasizes strong customer service, teamwork, and ongoing learning in a family-owned