Service Advisor

Genes 112 Auto Service Center; Village of Patchogue (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Paid time off

401(k) matching

Bonus based on performance

Competitive salary

Training & development

Job summary

Gene's 112 Auto Service Center in Patchogue, NY is seeking a customer-focused Service Advisor. You will be the primary contact for customers, greet them, schedule appointments, and guide the service process from intake to checkout.

You will prepare repair orders, document concerns, communicate with technicians about inspections and recommendations, and explain services clearly to help customers decide. The role emphasizes strong customer service, teamwork, and ongoing learning in a family-owned

Qualifications

• Prior experience as a Service Advisor or similar automotive service role.
• Familiarity with automotive repair terminology and process.
• Strong customer service and communication skills.
• Ability to explain repair information clearly and build trust.
• Ability to manage calls, scheduling, and estimates.
• Organized, dependable, with attention to detail.
• Team-oriented in a busy independent repair shop.
• Proficient with computers and a shop management system.
• Valid driver's license with clean record.

Responsibilities

• Greet customers and serve as the primary contact throughout the vehicle service process.
• Schedule appointments and help manage the shop's daily workflow.
• Prepare repair orders and document customer concerns accurately.
• Communicate with technicians about inspections, diagnoses, and repair recommendations.
• Explain recommended services clearly, prioritized for the customer.
• Prepare estimates, obtain repair authorizations, and keep customers updated.
• Review completed work and invoices with customers upon pickup.
• Coordinate vehicle drop-offs, pickups, and follow-up communication.
• Maintain accurate customer and vehicle records.
• Assist with warranty, parts, and vendor communication as needed.
• Collaborate with Service Manager, owner, technicians, and front-office to ensure a smooth experience.

Skills

Customer service

Communication skills

Attention to detail

Problem solving

Team collaboration

Organizational skills

Tools

Shop management system

Job description

Benefits:

• 401(k)
• Employee discounts
• Paid time off
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Training & development

Gene's 112 Auto Service Center is seeking a customer focused Service Advisor to join our team. We are an independent, family-owned automotive repair shop, servicing all makes and models. We're open to someone at the junior advisor level, but candidates should have previous experience in an automotive repair shop, dealership, or closely related service environment. Sales experience is a plus, but a strong customer service mindset, good communication skills, and a willingness to learn are most important. This role is a good fit for someone who understands the repair process, communicates well with customers and technicians, and wants to continue developing into a confident, well-rounded advisor- all while enjoying a consistent Monday-through-Friday schedule. If you have automotive service experience, enjoy working with people, and want to grow with a local family-owned shop, we'd love to hear from you.

Responsibilities:

• Greet customers and serve as the primary point of contact throughout the vehicle service process
• Schedule appointments and help manage the shop's daily workflow
• Prepare repair orders and document customer concerns accurately
• Communicate with technicians about inspections, diagnoses, and repair recommendations
• Explain recommended services in a clear way, prioritized for the customer
• Prepare estimates, obtain repair authorizations, and keep customers updated
• Review completed work and invoices with customers upon pickup
• Coordinate vehicle drop-offs, pickups, and follow-up communication
• Maintain accurate customer and vehicle records
• Assist with warranty, parts, and vendor communication as needed
• Work closely with the Service Manager, owner, technicians, and front-office team to create a smooth customer experience and organized and efficient workflow in the shop

Requirements:

• Prior experience as a Service Advisor, Junior Advisor, or similar automotive service role
• Familiarity with automotive repair terminology and the general repair process
• Strong customer service and communication skills
• Ability to explain repair information clearly and build customer trust
• Ability to manage phones, appointment scheduling, estimate writing and other priorities
• Organized, dependable, with exceptional attention to detail
• Ability to work collaboratively in a busy independent repair shop
• Ability to use computers, shop management system and other integrated technology
• Valid driver's license with a clean driving record
• A positive, customer first attitude and great problem solving skills

About Us:

Gene's 112 Auto Service Center has been a trusted name in automotive repair and maintenance serving the Patchogue community. Our customers keep coming back because of our honest, reliable service and the skilled team that stands behind every repair. We take pride in creating a supportive work environment where our employees are valued and set up for long-term success.