Auto Service Advisor: Customer Experience & Solutions

ADP, Inc.; Town of Cicero (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Disability Insurance

Education Assistance

Paid Holidays

Vacation (up to 5 weeks)

Job summary

Driver's Village in Cicero, NY is seeking a Service Advisor to be the first point of contact for the service department. You will greet customers, collect vehicle information and present clear service recommendations to ensure a smooth repair process.

You will enter repair orders, collaborate with technicians and parts staff, and keep customers informed from check-in to completion. Evening and Saturday availability is required. Benefits include health, dental, vision, life, and a 401(k).

Qualifications

• A goal driven self-starter with excellent sales, customer service, communication, computer, and listening skills.
• A positive attitude, good work ethic, and professional appearance.
• Strong problem-solving abilities and a solution-oriented mindset.
• Able to work in a fast-paced environment and manage multiple tasks simultaneously.
• Available to work evenings and Saturdays.

Responsibilities

• Greet and communicate with customers based on their vehicle needs
• Follow status of customer's vehicle from service bay entry through completion of work
• Keep customers informed of changes
• Accurately enter Repair Orders for all types of service, including warranty, customer pay, recalls, maintenance, and internal work
• Work closely with technicians, parts personnel and management
• Explain recommended services, pricing, timelines, and available specials/promotions

Skills

Customer service

Sales

Communication

Computer skills

Listening skills

Teamwork

Job description

Driver's Village in Cicero, NY is seeking a Service Advisor to be the first point of contact for the service department. You will greet customers, collect vehicle information and present clear service recommendations to ensure a smooth repair process.

You will enter repair orders, collaborate with technicians and parts staff, and keep customers informed from check-in to completion. Evening and Saturday availability is required. Benefits include health, dental, vision, life, and a 401(k).