Service Advisor: Customer Experience & Tech Coordination

Webb Chevy Plainfield; Plainfield (IL); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid Time Off

Dental & Vision insurance

Job summary

Webb Chevy Plainfield is seeking a Service Advisor to provide a seamless service experience for customers in the Chicagoland area. The role focuses on assessing vehicle needs, coordinating technician workflow, greeting customers, and documenting symptoms accurately.

The ideal candidate will deliver clear maintenance recommendations, provide detailed estimates, and ensure invoices reflect work performed while maintaining warranty clarity and a high level of customer service.

Qualifications

• Strong organizational and time management skills.
• Friendly, customer-oriented demeanor with exceptional communication.
• Proven leadership abilities coordinating team activities.
• Professional appearance and clean driving record.

Responsibilities

• Uphold and understand manufacturer warranty guidelines, policies, and procedures.
• Oversee the service lane to ensure prompt, courteous, and efficient service for all customers.
• Greet customers promptly and courteously upon arrival.
• Gather comprehensive customer and vehicle information, and accurately document vehicle symptoms as described by the customer.
• Assess and recommend maintenance based on vehicle age, mileage, and service history.
• Provide detailed and accurate estimates for parts and labor costs.
• Ensure final invoices align with completed work and explain all warranty, services, and charges to customers.
• Establish clear follow-up timelines with customers.
• Provide concierge support for all customer inquiries, in person and via phone, to ensure thorough and professional handling of all concerns.
• Efficiently allocate work among technicians to optimize daily productivity.
• Ensure technician time is consistently utilized.
• Send digital multi-point inspections for customers to review, in addition to printing physical copies.
• Collect payments from responsible parties for all repairs.
• Facilitate a positive customer experience by completing additional tasks as needed

Skills

Organizational skills

Time management

Customer-focused

Communication skills

Leadership

Professional appearance

Driver's license

Job description

Webb Chevy Plainfield is seeking a Service Advisor to provide a seamless service experience for customers in the Chicagoland area. The role focuses on assessing vehicle needs, coordinating technician workflow, greeting customers, and documenting symptoms accurately.

The ideal candidate will deliver clear maintenance recommendations, provide detailed estimates, and ensure invoices reflect work performed while maintaining warranty clarity and a high level of customer service.