Service Advisor – Customer Experience Specialist

Luthermazda; Sioux Falls (SD); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401k with company match

Paid time off and holidays

Employee discounts on new vehicles, 4s

Basic life insurance (employer paid)

Short-term disability (employer paid)

Voluntary legal assistance, employee,宠

Job summary

Schulte Subaru in Sioux Falls, SD is seeking a Service Advisor who will be a primary point of contact for customers entering our service department. You will communicate with customers throughout the service experience, assist with repair orders, and advise on maintenance needs for their vehicle.

The position primarily works behind the counter in the service shop and requires strong communication, organization, and a professional presence on-site.

Qualifications

• Experience with customer service
• A professional presence in person and over the phone
• Strong communication and organization skills
• Team oriented mindset, positive attitude, and energetic personality

Responsibilities

• Input and maintain accurate information about customer and vehicle information including in the initial report and final invoice.
• Determine and recommend needed maintenance to customers based on the age, mileage, and history of the vehicle.
• Monitor progress of vehicles throughout the day and update customers on that progress
• Give a detailed explanation of work performed and charges to customers
• Generate and complete repair orders and collect payments for work performed in a timely manner
• Gain knowledge of service offerings, products, and mechanical language
• Assist the service team and management with other tasks and events as needed

Skills

Customer service

Communication

Organization

Teamwork

Job description

Schulte Subaru in Sioux Falls, SD is seeking a Service Advisor who will be a primary point of contact for customers entering our service department. You will communicate with customers throughout the service experience, assist with repair orders, and advise on maintenance needs for their vehicle.

The position primarily works behind the counter in the service shop and requires strong communication, organization, and a professional presence on-site.