Service Advisor

Stewart & Stevenson; Odessa (TX); On-site; USD 36,000 - 62,000; Full time

Job summary

Stewart & Stevenson in Odessa, TX seeks a Service Advisor to lead customer service from inquiry to completion. You will coordinate service orders, communicate progress, and ensure parts availability while upholding safety standards.

Ideal candidates have GED/HS diploma with 3–7 years in automotive or heavy-duty service, plus supervisory experience and proficiency with JD Edwards and Microsoft Office.

Qualifications

• Ability to utilize the available time to organize and complete work within given deadlines.
• Ability to communicate in writing clearly and concisely.
• Ability to communicate effectively with others using the spoken word.
• Ability to take care of the customers’ needs while following company procedures.

Responsibilities

• Serve as primary point of contact for all customers from initiation through completion of the service job.
• Communicate status of service job to customer, including description, status, and cost of work being performed.
• Assign service jobs to Technicians and oversee job progress to completion.
• Ensure all required parts and supplies are available to Technicians in order to complete service job.
• Ensure service performed is appropriate and in compliance with company safety and standard operating procedures.
• Ensure quality control of complete process.
• Create final customer invoice with complete explanation and charges for work performed, and review invoice with customers.

Skills

Customer service

Written communication

Verbal communication

Time management

Education

GED/High school diploma

Associate or Bachelor's degree preferred

Tools

JD Edwards service system

Microsoft Office

Job description

Overview

Stewart & Stevenson a Now Hiring a Service Advisor at11120 West Highway 80 East Odessa, TX 79765.

Responsible for serving as the primary contact and source of information for all services provided to customers by the service department. Oversee departmental service assignments.

Responsibilities

• Serve as primary point of contact for all customers from initiation through completion of the service job.
• Communicate status of service job to customer, including description, status, and cost of work being performed.
• Assign service jobs to Technicians and oversee job progress to completion.
• Ensure all required parts and supplies are available to Technicians in order to complete service job.
• Ensure service performed is appropriate and in compliance with company safety and standard operating procedures.
• Ensure quality control of complete process.
• Create final customer invoice with complete explanation and charges for work performed, and review invoice with customers.

Qualifications

• Ability to utilize the available time to organize and complete work within given deadlines.
• Ability to communicate in writing clearly and concisely.
• Ability to communicate effectively with others using the spoken word.
• Ability to take care of the customers’ needs while following company procedures.

Education/Experience:

• High School Graduate or General Education Degree (GED) and three to seven years related experience. Associates or Bachelors Degree strongly preferred.
• Prior customer service experience in an automotive or heavy-duty engine repair environment preferred.
• Prior supervisory experience preferred.

  Computer Skills:

  Proficient in Microsoft Office applications (Word, Excel, Outlook). Prior experience with JD Edwards

  service system preferred.

  Working Conditions:

  Office and shop environment. Shop environment may not have air conditioning.

  Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.