Service Advisor — Customer Experience & Growth

Dave White Chevrolet, Inc.; Sylvania (OH); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

Paid vacation

Paid holidays

Uniforms provided

Training and development

Manufacturer training

Employee vehicle purchase program

Rotating Saturday schedule

Closed on Sundays

Career advancement

Job summary

Dave White Chevrolet is Northwest Ohio and Southeast Michigan's largest Chevrolet dealership. Our Service Department is a high-volume, fast-paced operation looking for an experienced and motivated Service Advisor to join our team.

If you are a career-minded professional who takes pride in customer service, communication, sales, and accountability, we want to talk to you. The Service Advisor is the primary point of contact between our customers and the Service Department.

Qualifications

• Proven ability to provide exceptional customer service.
• Strong sales and communication skills.
• Ability to explain technical information in a way customers can easily understand.
• Strong organizational and time-management skills.
• Ability to manage multiple customers and repair orders simultaneously.
• Comfortable working in a high-volume, fast-paced environment.
• Strong computer skills and ability to learn dealership management systems.
• Professional appearance and demeanor.
• Above-average energy level.
• Dependable and punctual.
• Strong attention to detail.
• Personal and professional integrity.
• Team-oriented attitude.
• Desire to build a long-term career with a growing organization.
• Valid driver's license.

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Perform a thorough vehicle walk-around and accurately document vehicle condition.
• Obtain and verify customer and vehicle information.
• Listen to customer concerns and accurately document symptoms and service requests.
• Review vehicle mileage, maintenance history, recalls, and previously declined services.
• Recommend appropriate maintenance based on vehicle age, mileage, history, and manufacturer recommendations.
• Review technician inspection results and clearly present recommended maintenance and repairs to customers.
• Prepare and communicate accurate estimates for parts and labor.
• Obtain proper customer authorization before performing additional work.
• Maintain consistent communication with customers throughout the repair process.
• Set realistic expectations regarding diagnosis, repair status, parts availability, and vehicle completion.
• Monitor assigned repair orders and work closely with technicians, Parts, and Service Management to keep vehicles moving through the department.
• Maintain accurate notes and documentation throughout the repair order.
• Ensure customer authorizations, inspection results, photos, videos, and supporting documentation are properly completed.
• Follow up on declined services and additional repair opportunities.
• Review completed repair orders for accuracy before invoicing.
• Explain completed repairs, maintenance, warranties, and charges to customers at vehicle delivery.
• Process customer payments when necessary.
• Follow up with customers and address concerns promptly and professionally.
• Build lasting customer relationships that encourage repeat business and customer retention.
• Maintain a clean, professional, and organized work environment.
• Work closely with fellow Advisors, Technicians, BDC representatives, Parts personnel, and Management to provide an exceptional customer experience

Skills

Customer service

Sales

Communication

Organizational skills

Time management

Dealership software

Attention to detail

Reliability

Teamwork

Problem solving

Tools

Dealership management system

Job description

Dave White Chevrolet is Northwest Ohio and Southeast Michigan's largest Chevrolet dealership. Our Service Department is a high-volume, fast-paced operation looking for an experienced and motivated Service Advisor to join our team.

If you are a career-minded professional who takes pride in customer service, communication, sales, and accountability, we want to talk to you. The Service Advisor is the primary point of contact between our customers and the Service Department.