Dynamic Service Advisor – High-Volume Auto Care & Growth

White Allen Chevrolet; Sylvania (OH); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Employer-M

Competitive Compensation Plan

Performance-Based Earning Opportu

Paid Vacation

Paid Holidays

Provided Uniforms

Paid Training and Continued Profession

Manufacturer Training

Employee Vehicle Purchase Program

Rotating Saturday Schedule

Closed on Sundays

Opportunities for Career Advancement

Long-Term Career Opportunity with an

Job summary

Dave White Chevrolet is Northwest Ohio and Southeast Michigan's largest Chevrolet dealership, seeking an experienced Service Advisor to join a high-volume, fast-paced service team. You will be the primary contact for customers, guiding them from write-up to delivery while coordinating with technicians.

The ideal candidate is sales-minded, organized, and capable of building long-term relationships, with strong communication and customer-service skills.

Qualifications

• Proven ability to provide exceptional customer service.
• Strong sales and communication skills.
• Ability to explain technical information clearly to customers.
• Strong organizational and time-management skills.
• Ability to manage multiple customers and repair orders.
• Comfortable working in a high-volume, fast-paced environment.
• Strong computer skills and ability to learn dealership management systems.
• Professional appearance and demeanor.
• Desire to build a long-term career with a growing organization.
• Valid driver’s license.

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Perform a thorough vehicle walk-around and accurately document vehicle condition.
• Obtain and verify customer and vehicle information.
• Listen to customer concerns and accurately document symptoms and service requests.
• Review vehicle mileage, maintenance history, recalls, and previously declined services.
• Recommend appropriate maintenance based on vehicle age, mileage, history, and manufacturer recommendations.
• Review technician inspection results and clearly present recommended maintenance and repairs to customers.
• Prepare and communicate accurate estimates for parts and labor.
• Obtain proper customer authorization before performing additional work.
• Maintain consistent communication with customers throughout the repair process.
• Set realistic expectations regarding diagnosis, repair status, parts availability, and vehicle completion.
• Monitor assigned repair orders and work closely with technicians, Parts, and Service Management to keep vehicles moving through the department.
• Maintain accurate notes and documentation throughout the repair order.
• Ensure customer authorizations, inspection results, photos, videos, and supporting documentation are properly completed.
• Follow up on declined services and additional repair opportunities.
• Review completed repair orders for accuracy before invoicing.
• Explain completed repairs, maintenance, warranties, and charges to customers at vehicle delivery.
• Process customer payments when necessary.
• Follow up with customers and address concerns promptly and professionally.
• Build lasting customer relationships that encourage repeat business and customer retention.
• Maintain a clean, professional, and organized work environment.
• Work closely with fellow Advisors, Technicians, BDC representatives, Parts personnel, and Management to provide an exceptional customer experience

Skills

Customer service

Sales skills

Communication skills

Time management

Computer skills

Dealership systems

Tools

Dealership management systems

Job description

Dave White Chevrolet is Northwest Ohio and Southeast Michigan's largest Chevrolet dealership, seeking an experienced Service Advisor to join a high-volume, fast-paced service team. You will be the primary contact for customers, guiding them from write-up to delivery while coordinating with technicians.

The ideal candidate is sales-minded, organized, and capable of building long-term relationships, with strong communication and customer-service skills.