Automotive Service Advisor – Customer & Repair Expert

Wow Toyota of Wallingford; Wallingford (CT); Sur place; USD 25 000 - 39 000; Plein temps

Résumé du poste

Wow Toyota of Wallingford in Wallingford, CT is seeking a Service Advisor to be the main liaison between customers and the service team. You will communicate maintenance needs, provide estimates, and ensure services meet customer expectations in a fast-paced dealership.

The ideal candidate has a year+ of customer-facing automotive experience, solid sales skills, and the ability to upsell services while maintaining trust. This full-time, exempt role includes a monthly bonus based on productivity.

Qualifications

• 1+ year of experience in a customer-facing role within an automotive dealership or related service environment.
• Proven sales skills with the ability to upsell repair labor, maintenance services, and related products.
• Working knowledge of repair order processing, including writing, updating, and closing repair orders.
• Strong customer service and communication skills, with the ability to explain technical information in simple terms.
• Ability to build rapport and trust with customers while achieving sales and productivity targets.

Responsabilités

• Serve as the primary liaison between customers and the service department, ensuring a professional and welcoming experience from check-in to vehicle delivery
• Greet customers, listen to their concerns, and accurately document repair and maintenance needs on repair orders
• Prepare, review, and process repair orders, ensuring all customer concerns, technician findings, parts, and labor are clearly documented
• Present recommended maintenance and repair services, explaining the benefits and urgency in clear, customer-friendly language
• Upsell additional maintenance and repair services when appropriate, focusing on safety, reliability, and manufacturer recommendations
• Provide accurate cost and time estimates for repair and maintenance work, obtaining customer approval before proceeding
• Communicate effectively with technicians and parts personnel to ensure timely completion of work and accurate repair documentation
• Keep customers informed on repair status, any changes in timing or pricing, and additional findings throughout the service process
• Review completed work with customers at vehicle delivery, explaining services performed and resolving any concerns
• Close out and finalize repair orders, ensuring proper documentation, coding, and adherence to dealership and manufacturer standards
• Assist with warranty and policy claim documentation as needed, following dealership and OEM guidelines
• Contribute to department sales goals and personal performance targets, supporting the dealership’s overall service growth
• Maintain a clean, organized, and professional service drive and customer waiting area
• Adhere to all dealership policies, safety procedures, and regulatory requirements

Connaissances

Customer-facing

Sales skills

Communication skills

Upselling

Time management

English proficiency

Dealership experience

Outils

Dealertrack

Repair orders

Description du poste

Wow Toyota of Wallingford in Wallingford, CT is seeking a Service Advisor to be the main liaison between customers and the service team. You will communicate maintenance needs, provide estimates, and ensure services meet customer expectations in a fast-paced dealership.

The ideal candidate has a year+ of customer-facing automotive experience, solid sales skills, and the ability to upsell services while maintaining trust. This full-time, exempt role includes a monthly bonus based on productivity.