Service Advisor: Customer Champion & Growth Mindset

Valley Subaru of Longmont; Longmont (CO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Pay based on experience

Medical & Dental Insurance

Paid Vacation

Closed Sundays

Great Work Environment

Wonderful Culture

Job summary

Valley Subaru of Longmont is seeking a Service Advisor to greet customers, collect vehicle information, and provide accurate estimates while delivering exceptional service.

You will collaborate with technicians to explain findings and recommend required maintenance, ensuring warranty work meets manufacturer specifications. This role offers a strong team culture and opportunities for growth.

Qualifications

• Fast learner required.
• Excellent written and verbal communication skills required.
• Strong customer service orientation.
• Team player with positive attitude.
• Proficient with computers and software.
• Valid driver’s license required.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage, and history of the vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow-up time.
• Monitor the progress of each vehicle throughout the day and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain findings and any additional services to customers.
• Explain online multi-point inspection report.

Skills

Fast learner

Written & verbal communication

Customer service

Team player

Computer literate

Valid driver’s license

Tools

ADP software

Job description

Valley Subaru of Longmont is seeking a Service Advisor to greet customers, collect vehicle information, and provide accurate estimates while delivering exceptional service.

You will collaborate with technicians to explain findings and recommend required maintenance, ensuring warranty work meets manufacturer specifications. This role offers a strong team culture and opportunities for growth.