Service Advisor: Customer-Centric Auto Care & Upsell

AutoNation; Scottsdale (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Vehicle purchase program

Service discount programs

YouDecide discounts

DRVPNK cancer charity involvement

Job summary

AutoNation, a nationwide automotive retailer, seeks a Service Advisor in Scottsdale, AZ. You will bridge service technicians and customers, explaining technician recommendations in plain language and identifying up-sell opportunities to keep vehicles safe.

Responsibilities include scheduling, target achievement for sales and satisfaction, greeting customers, assessing vehicle needs, and producing transparent repair orders while coordinating with technicians and parts staff.

Qualifications

• High school diploma or equivalent.
• Ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Strong communication, interpersonal and organizational skills.
• Willingness to follow up with customers.

Responsibilities

• Set, confirm and prepare for appointments with customers to ensure a great service experience.
• Meet or exceed sales goals and customer satisfaction targets.
• Greet customers upon arrival in a friendly manner.
• Determine vehicle needs via information, walk-arounds, inspections and test drives.
• Use consultative selling to advise on ongoing maintenance.
• Produce repair orders with cost/time estimates and full transparency.
• Communicate with technicians and parts staff to ensure timely work.
• Follow up with customers about vehicle status and satisfaction.
• Develop product knowledge to assist customers and drive loyalty.

Skills

Customer service

Sales experience (preferred)

Communication skills

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Job description

AutoNation, a nationwide automotive retailer, seeks a Service Advisor in Scottsdale, AZ. You will bridge service technicians and customers, explaining technician recommendations in plain language and identifying up-sell opportunities to keep vehicles safe.

Responsibilities include scheduling, target achievement for sales and satisfaction, greeting customers, assessing vehicle needs, and producing transparent repair orders while coordinating with technicians and parts staff.