Service Advisor – Customer Care & Vehicle Diagnostics

Turnersville Kia; Township of Washington (NJ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive wage

Health insurance

Retirement plans

Training & development

Career growth opportunities

Job summary

Turnersville Kia in Sicklerville, NJ is seeking a Service Advisor to greet customers, assess their service needs, and provide expert repair recommendations. You will prepare detailed service orders and cost estimates, explaining both options and costs to customers, while coordinating with technicians to ensure timely completion.

Maintain ongoing communication with customers throughout the service process; manage appointments and ensure satisfaction.

Qualifications

• Prior experience as a Service Advisor or in a customer-facing automotive role.
• Strong knowledge of vehicle maintenance & repair processes.
• Excellent verbal and written communication.
• Ability to explain technical information clearly to customers.
• Experience with dealership software and basic computer skills.
• High school diploma required; additional technical training is a plus.

Responsibilities

• Greet customers and assess service needs, providing expert advice.
• Document vehicle issues accurately and relay to technicians.
• Prepare service orders and cost estimates, explain costs to customers.
• Coordinate with technicians to ensure timely repairs.
• Keep customers informed about service progress.
• Manage appointments and optimize scheduling.
• Review completed work with customers and ensure satisfaction.
• Maintain knowledge of Kia vehicles, service procedures, and warranty policies.

Skills

Service consulting

Customer service

Communication

Technical explanation

Dealership software

Education

High school diploma

Technical training (automotive)

Tools

CDK

Job description

Turnersville Kia in Sicklerville, NJ is seeking a Service Advisor to greet customers, assess their service needs, and provide expert repair recommendations. You will prepare detailed service orders and cost estimates, explaining both options and costs to customers, while coordinating with technicians to ensure timely completion.

Maintain ongoing communication with customers throughout the service process; manage appointments and ensure satisfaction.