Automotive Service Advisor: Expert Customer Care & Scheduling

Turnersville Kia; Sicklerville (NJ); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive wage structure

Health insurance

Retirement plans

Ongoing training and development

Job summary

Turnersville Kia in Sicklerville, NJ is seeking a friendly, knowledgeable Service Advisor to join our dealership team. You will greet customers, document vehicle issues, prepare estimates, and coordinate with technicians to ensure timely repairs.

A strong automotive background and CDK experience help you explain costs clearly and keep customers informed throughout the service process. Join a dealership that values customer service, ongoing training, and career growth.

Qualifications

• Experience as a Service Advisor or similar customer service role in automotive
• Strong understanding of automotive maintenance and repair processes
• Excellent communication and interpersonal skills
• Ability to explain technical information clearly to customers
• Proficient with dealership management software and basic computer applications
• CDK experience required
• Strong organizational skills and ability to multitask in a fast-paced environment
• Customer-focused attitude with commitment to service
• Valid driver's license and clean driving record
• High school diploma or equivalent; additional technical training is a plus

Responsibilities

• Greet customers and assess service needs, providing expert advice and recommendations
• Document vehicle issues accurately and relay information to technicians
• Prepare detailed service orders and cost estimates, explaining services and costs
• Coordinate with technicians to ensure timely and accurate repairs
• Keep customers informed with updates on service status
• Manage customer appointments for efficient scheduling
• Review completed work with customers to ensure satisfaction
• Handle inquiries, concerns, and complaints professionally
• Maintain up-to-date knowledge of Kia vehicles, service procedures, and warranty policies

Skills

Customer service

Communication

Organization

Automotive knowledge

Education

High school diploma or equivalent

Technical training (preferred)

Tools

CDK

Job description

Turnersville Kia in Sicklerville, NJ is seeking a friendly, knowledgeable Service Advisor to join our dealership team. You will greet customers, document vehicle issues, prepare estimates, and coordinate with technicians to ensure timely repairs.

A strong automotive background and CDK experience help you explain costs clearly and keep customers informed throughout the service process. Join a dealership that values customer service, ongoing training, and career growth.