Service Advisor

Turnersville Kia; Township of Washington (NJ); Vor Ort; USD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Competitive wage

Health insurance

Retirement plans

Training & development

Career growth opportunities

Zusammenfassung

Turnersville Kia in Sicklerville, NJ is seeking a Service Advisor to greet customers, assess their service needs, and provide expert repair recommendations. You will prepare detailed service orders and cost estimates, explaining both options and costs to customers, while coordinating with technicians to ensure timely completion.

Maintain ongoing communication with customers throughout the service process; manage appointments and ensure satisfaction.

Qualifikationen

• Prior experience as a Service Advisor or in a customer-facing automotive role.
• Strong knowledge of vehicle maintenance & repair processes.
• Excellent verbal and written communication.
• Ability to explain technical information clearly to customers.
• Experience with dealership software and basic computer skills.
• High school diploma required; additional technical training is a plus.

Aufgaben

• Greet customers and assess service needs, providing expert advice.
• Document vehicle issues accurately and relay to technicians.
• Prepare service orders and cost estimates, explain costs to customers.
• Coordinate with technicians to ensure timely repairs.
• Keep customers informed about service progress.
• Manage appointments and optimize scheduling.
• Review completed work with customers and ensure satisfaction.
• Maintain knowledge of Kia vehicles, service procedures, and warranty policies.

Kenntnisse

Service consulting

Customer service

Communication

Technical explanation

Dealership software

Ausbildung

High school diploma

Technical training (automotive)

Tools

CDK

Jobbeschreibung

Location: Sicklerville, NJ
Position: Service Advisor
Company: Turnersville Kia

Are you passionate about providing exceptional customer service and have a strong knowledge of automotive maintenance and repair? Turnersville Kia, a top dealership in the tri-state area, is looking for a skilled and customer-oriented Service Advisor to join our team. If you enjoy helping customers and have a knack for diagnosing vehicle issues, we'd love to hear from you!

Key Responsibilities:

• Greet customers warmly and assess their vehicle service needs, providing expert advice and recommendations.
• Listen to customer concerns and accurately document their vehicle issues, ensuring all information is conveyed to the service technicians.
• Prepare detailed service orders and cost estimates, explaining recommended services and associated costs to customers.
• Coordinate with service technicians to ensure timely and accurate completion of vehicle repairs and maintenance.
• Keep customers informed throughout the service process, providing updates on the status of their vehicles.
• Manage customer appointments, ensuring efficient scheduling and minimizing wait times.
• Review completed work with customers, explaining repairs and services performed, and ensuring customer satisfaction.
• Handle customer inquiries, concerns, and complaints in a professional and courteous manner.
• Maintain up-to-date knowledge of Kia vehicles, service procedures, and warranty policies.

Qualifications:

• Previous experience as a Service Advisor or in a similar customer service role within the automotive industry.
• Strong understanding of automotive maintenance and repair processes.
• Excellent communication and interpersonal skills.
• Ability to explain complex technical information to customers in a clear and concise manner.
• Proficient in using dealership management software and basic computer applications.
• Previous experience with CDK required.
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• A customer-focused attitude with a commitment to providing top-notch service.
• Valid driver's license and a clean driving record.
• High school diploma or equivalent required; additional technical training is a plus.

What We Offer:

• Competitive wage structure.
• Comprehensive benefits package, including health insurance, retirement plans, and more.
• Ongoing training and opportunities for professional development.
• A supportive and positive work environment.
• Opportunities for career growth and advancement within the dealership.

Turnersville Kia is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. All qualified applicants are encouraged to apply, and we look forward to considering your application.

Employment is contingent upon completion of a background check and a negative pre-employment drug screen.